Your company uses Microsoft Teams.
You have a team named Team1 that has the channels shown in the following table.
You plan to enable channel moderation for the channels.
Which channels support channel moderation?
A. General and Channel1 only
B. Channel2 only
C. Channel1 only
D. Channel1 and Channel2 only
E. General, Channel1, and Channel2
F. General only
Show Answer
Correct Answer: C
Explanation: Channel moderation is supported for standard channels, but not for the General channel or private channels. Therefore, only Channel1 supports channel moderation.
Question 15
Case study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
General Overview -
Wingtip Toys is a manufacturing company that has 5,000 users, and locations across North America and Europe.
Departments -
The company has the following departments:
• IT
• Sales
• Security
• Customer support
• Human resources (HR)
• Research and development (R&D)
Microsoft Office 365 Environment
All users are assigned a Microsoft 365 E5 license and are enabled for Microsoft Teams Phone.
Users in the R&D department are assigned a Teams Premium license.
Requirements -
Call Handling Requirements -
Wingtip Toys identifies the following call handling requirements:
• Inbound calls to the main telephone number of Wingtip Toys must be routed to the correct department by using an auto attendant.
• During holiday periods, the auto attendant must perform the following actions:
• Route customer support calls to the customer support department.
• Play a recorded message for calls to all the other departments, and then disconnect the call.
Meeting Requirements -
Wingtip Toys identifies the following meeting requirements:
• Meetings that include users from the R&D department must have a watermark applied to screen sharing sessions.
• Once a quarter, the CEO of Wingtip Toys must host a live, online event that is attended by all users.
Governance Requirements -
Wingtip Toys identifies the following governance requirements:
• New teams must meet the following requirements:
• The Team type setting must be set to Private.
• Users must be able to send emails to team channels.
• Team members must be prevented from deleting messages from team channels.
• Each team name must be validated against a list of blocked team names.
• Each team name must contain a prefix of GRP and the department name as a suffix.
• Team channels must include a pinned tab that displays the Wingtip Toys website.
• When a user creates a team, the team picture must be the logo of the user's department.
• The department manager of the user that creates the team must be assigned the Owner role for the team.
• The use of animated GIFs must be prevented in team channels.
Collaboration Requirements -
Wingtip Toys identifies the following collaboration requirements:
• Fabrikam users must be able to join team channels hosted by Wingtip Toys.
• Wingtip Toys users must be prevented from joining team channels hosted by Fabrikam.
Monitoring Requirements -
A notification must be sent to users in the IT department when a Teams Rooms system goes offline.
Pilot Project Requirements -
Wingtip Toys is currently evaluating third-party call center apps that integrate with Teams. The security department mandates that all third-party apps be reviewed by a qualified analyst and comply with industry-standard frameworks.
User Issues -
Wingtip Toys users report audio and video issues when accessing Teams meetings by using a web browser.
Business Requirements -
Wingtip Toys identifies the following business requirements:
• Follow the principle of least privilege.
• Minimize administrative effort.
• Minimize costs.
You need to troubleshoot the reported user issues.
What should you use?
A. the System log in Event Viewer
B. the Application log in Event Viewer
C. the WebRTC logs
D. the Teams support log files
Show Answer
Correct Answer: C
Explanation: For Teams accessed through a web browser, media (audio and video) uses WebRTC. Troubleshooting browser-based audio/video issues is done by collecting and analyzing WebRTC logs rather than Windows Event Viewer logs or the Teams desktop client support logs.
Question 15
Your company has a Microsoft 365 subscription.
When making voice calls from Microsoft Teams, users report poor call quality at specific times of the day.
You need to verify whether Quality of Service (QoS) is being applied to the calls.
What should you use?
A. the Microsoft Teams client
B. Microsoft Call Quality Dashboard
C. Network Testing Companion
D. Network Monitor
Show Answer
Correct Answer: D
Explanation: Use Network Monitor to capture call traffic and inspect its DSCP markings. This verifies whether QoS markings are actually applied to the packets; call-quality reports alone cannot confirm that.
Sources:
https://learn.microsoft.com/microsoftteams/qos-in-teams-clients
Question 16
You have a Teams deployment.
You start a meeting and enable the following settings:
• Enable Green room
• Provide CART Captions
• Enable end-to-end Encryption
• Anonymous users can join the meeting
What feature is no longer available during the meeting?
A. Raise hand
B. reactions
C. screen sharing
D. breakout rooms
Show Answer
Correct Answer: D
Explanation: Enabling end-to-end encryption (E2EE) in Microsoft Teams meetings disables several collaborative features to preserve encryption. Breakout rooms are not supported during E2EE meetings. Green room, CART captions, and anonymous join do not change this limitation; CART captions remain supported while standard transcription/captions are restricted.
Question 16
You manage the Microsoft Teams environment for your company.
Several users report poor call quality.
You need to ensure that a user named Admin5 can review the call quality metrics of all the users at the company. The solution must use the principle of least privilege.
Which role should you assign to Admin5?
A. Teams Administrator
B. Teams Communications Support Engineer
C. Teams Communications Support Specialist
D. Teams Communications Administrator
Show Answer
Correct Answer: B
Explanation: Assign the Teams Communications Support Engineer role. It allows Admin5 to review tenant-wide call quality data down to the users affected. The Support Specialist role is more limited to troubleshooting specific users, while the Engineer role grants the necessary access without the broader permissions of an administrator.
Question 16
You have a team in Microsoft Teams named Team1 that has the channels shown in the following table.
Which channels support moderation?
A. Channel1 only
B. Channel1 and Channel2 only
C. General only
D. Channel2 only
E. General and Channel1 only
Show Answer
Correct Answer: A
Explanation: Channel moderation is available for standard channels, except the General channel. Channel1 supports moderation; General and the private Channel2 do not.
Question 17
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
You have a Teams deployment.
A user cannot sign in to Teams.
You need to run self-help diagnostics to troubleshoot the issue.
Solution: From the Microsoft Teams admin center, you select Teams advisor.
Does this meet the goal?
A. Yes
B. No
Show Answer
Correct Answer: B
Explanation: Teams Advisor is intended to help plan and optimize Teams deployments, not to run self-help diagnostics for user sign-in issues. Self-help diagnostics for sign-in problems are available through Microsoft 365 admin diagnostic tools rather than Teams Advisor.
Question 17
You have a Microsoft 365 subscription that uses Microsoft Teams and contains a user named User.
You need to ensure that User1 can investigate call-quality issues and identify the following types of information:
Caller and recipient names -
✑ Device names and IP addresses
✑ The number and names of all meeting participants
The solution must use the principle of least privilege.
Which role should you assign to User1?
A. Teams Device Administrator
B. Teams communication support engineer
C. Teams Administrator
D. Teams communication admin
Show Answer
Correct Answer: B
Explanation: Assign the Teams communication support engineer role. It provides the permissions needed to investigate call-quality issues and view caller and recipient details, device names and IP addresses, and meeting participants, without granting the broader administrative access of a Teams Administrator.
Question 18
You have a Microsoft 365 subscription that uses Microsoft Teams and contains a Microsoft 365 group named Group1.
The subscription has the Teams policy shown in the following exhibit.
You need to ensure that the members of Group1 can create private channels. The solution must use the principle of least privilege.
What should you do first?
A. Modify the Teams settings for the subscription.
B. Create a team template.
C. Modify the Global (Org-wide default) policy and set Create private channels to On.
D. Create a Teams policy that has Create private channels set to On.
Show Answer
Correct Answer: D
Explanation: Create a custom Teams policy with **Create private channels** set to **On**. Then assign it to the members of Group1. This grants the permission only to the intended users, rather than changing the Global policy for everyone.
Question 18
You have a Teams deployment.
You need to customize the message that is displayed when a user requests access to a blocked app.
What should you do in the Microsoft Teams admin center?
A. Create an app setup policy.
B. From Teams settings, configure the Notifications and feeds settings.
C. Create a policy package.
D. Configure the Customize app store settings.
E. From Manage apps, configure the Org-wide app settings.
Show Answer
Correct Answer: E
Explanation: The customizable message shown when users request access to a blocked app is configured under Manage apps > Org-wide app settings in the Microsoft Teams admin center. This section includes the User requests for apps settings, where administrators can enable requests and customize the message displayed to users.
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