Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
You have a Teams deployment.
A user cannot sign in to Teams.
You need to run self-help diagnostics to troubleshoot the issue.
Solution: From the Microsoft Teams admin center, you select Teams advisor.
Does this meet the goal?
A. Yes
B. No
Show Answer
Correct Answer: B
Explanation: Teams advisor in the Microsoft Teams admin center is intended for deployment guidance and best‑practice recommendations, not for running self‑help diagnostics on user sign‑in problems. Troubleshooting sign‑in issues requires Microsoft 365 self‑service diagnostics or connectivity and authentication tools. Therefore, the solution does not meet the goal.
Question 14
You have a Teams deployment.
You need to customize the message that is displayed when a user requests access to a blocked app.
What should you do in the Microsoft Teams admin center?
A. Create an app setup policy.
B. From Teams settings, configure the Notifications and feeds settings.
C. Create a policy package.
D. Configure the Customize app store settings.
E. From Manage apps, configure the Org-wide app settings.
Show Answer
Correct Answer: E
Explanation: In Microsoft Teams, the message shown when a user requests access to a blocked app is configured under **Manage apps → Org-wide app settings**. This section includes the **User requests for apps** settings, where admins can enable requests and customize the message displayed to users. Other options like app setup policies, policy packages, or notifications do not control this message.
Question 15
You have a Teams channel named Project1.
You have a third-party project management app named App1.
You need to recommend an extensibility solution that integrates App1 into Teams. The solution must meet the following requirements:
• Users must be able to access App1 directly from Project1.
• The members of Project1 must be able to collaborate.
What should you include in the recommendation?
A. a tab
B. a connector
C. a message extension
D. a bot
E. a meeting extension
Show Answer
Correct Answer: A
Explanation: A Teams tab embeds a third-party web application directly into a specific channel, allowing members of Project1 to access App1 from within the channel and collaborate around the same content. Connectors only post updates, while message extensions, bots, and meeting extensions do not provide a persistent shared workspace in the channel.
Question 16
You have a Teams Phone deployment that contains a resource account named Resource1 and an auto attendant named Attendant1.
You plan to use Resource1 to provide call answering functionality for Attendant1.
You need to ensure that Resource1 has a designated phone number.
What should you do?
A. From Active users in the Microsoft 365 admin center, select Resource1, and then select Devices.
B. From Resource accounts in the Microsoft Teams admin center, select Resource1, and then select Assign/unassign.
C. From Active users in the Microsoft 365 admin center, select Resource1, and then select Manage contact information.
D. From Resource accounts in the Microsoft Teams admin center, select Add.
Show Answer
Correct Answer: B
Explanation: To assign a phone number to a resource account used by an auto attendant, you must use the Microsoft Teams admin center. Under Resource accounts, selecting the specific resource account and using Assign/unassign is the correct method to allocate a phone number. The Microsoft 365 Active users pages are not used for assigning phone numbers to Teams resource accounts.
Question 17
Case study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
General Overview -
Wingtip Toys is a manufacturing company that has 5,000 users, and locations across North America and Europe.
Departments -
The company has the following departments:
• IT
• Sales
• Security
• Customer support
• Human resources (HR)
• Research and development (R&D)
Microsoft Office 365 Environment
All users are assigned a Microsoft 365 E5 license and are enabled for Microsoft Teams Phone.
Users in the R&D department are assigned a Teams Premium license.
Requirements -
Call Handling Requirements -
Wingtip Toys identifies the following call handling requirements:
• Inbound calls to the main telephone number of Wingtip Toys must be routed to the correct department by using an auto attendant.
• During holiday periods, the auto attendant must perform the following actions:
• Route customer support calls to the customer support department.
• Play a recorded message for calls to all the other departments, and then disconnect the call.
Meeting Requirements -
Wingtip Toys identifies the following meeting requirements:
• Meetings that include users from the R&D department must have a watermark applied to screen sharing sessions.
• Once a quarter, the CEO of Wingtip Toys must host a live, online event that is attended by all users.
Governance Requirements -
Wingtip Toys identifies the following governance requirements:
• New teams must meet the following requirements:
• The Team type setting must be set to Private.
• Users must be able to send emails to team channels.
• Team members must be prevented from deleting messages from team channels.
• Each team name must be validated against a list of blocked team names.
• Each team name must contain a prefix of GRP and the department name as a suffix.
• Team channels must include a pinned tab that displays the Wingtip Toys website.
• When a user creates a team, the team picture must be the logo of the user's department.
• The department manager of the user that creates the team must be assigned the Owner role for the team.
• The use of animated GIFs must be prevented in team channels.
Collaboration Requirements -
Wingtip Toys identifies the following collaboration requirements:
• Fabrikam users must be able to join team channels hosted by Wingtip Toys.
• Wingtip Toys users must be prevented from joining team channels hosted by Fabrikam.
Monitoring Requirements -
A notification must be sent to users in the IT department when a Teams Rooms system goes offline.
Pilot Project Requirements -
Wingtip Toys is currently evaluating third-party call center apps that integrate with Teams. The security department mandates that all third-party apps be reviewed by a qualified analyst and comply with industry-standard frameworks.
User Issues -
Wingtip Toys users report audio and video issues when accessing Teams meetings by using a web browser.
Business Requirements -
Wingtip Toys identifies the following business requirements:
• Follow the principle of least privilege.
• Minimize administrative effort.
• Minimize costs.
Which governance requirement is met by using a team template?
A. Team type must be set to Private.
B. The team picture must be the department logo.
C. The Owner role for a team must be assigned to the department manager of the user that created the team.
D. The team name must be validated against a blocklist of team names.
Show Answer
Correct Answer: A
Explanation: Microsoft Teams templates can predefine core team settings, including whether a team is Private or Public. Other governance requirements listed—such as enforcing naming blocklists, assigning specific owners based on department, or dynamically setting team pictures—require Azure AD naming policies, Power Automate, or Graph API automation rather than team templates alone.
Question 18
DRAG DROP
-
You have a Microsoft 365 subscription.
You plan to deploy Teams to support Teams Phone and Teams meetings.
You need to assess the network environment to identity the following for the planned deployment:
• Common configurations that must be updated.
• Whether the IP address and port settings between the local network and Microsoft 365 are configured correctly.
What should you use? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Show Answer
Correct Answer: To identify the configurations:
Teams Advisor
To validate the IP address and port settings:
Microsoft Teams Network Assessment Tool
Explanation: Teams Advisor reviews the tenant and highlights common configuration issues and recommendations for Teams Phone and meetings. The Microsoft Teams Network Assessment Tool tests network paths to Microsoft 365 endpoints to confirm IP address reachability, ports, latency, and overall network readiness.
Question 19
You have a Teams deployment.
You need to run different kinds of reports to gain insight into how your organization uses Teams.
Which two reports require a Teams Premium license? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Teams with the most external user and guest activity
B. Inactive teams
C. Apps usage
D. Teams webinar usage
E. Advanced Virtual Appointments activity
Show Answer
Correct Answer: D, E
Explanation: Teams Premium unlocks advanced reporting features. The Teams webinar usage report requires Teams Premium, and the Advanced Virtual Appointments activity report is explicitly a Teams Premium feature. The other listed reports are available with standard Teams/Microsoft 365 licensing.
Question 20
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
You have a Teams deployment.
A user cannot sign in to Teams.
You need to run self-help diagnostics to troubleshoot the issue.
Solution: From the Microsoft 365 admin center, you select Service health.
Does this meet the goal?
A. Yes
B. No
Show Answer
Correct Answer: B
Explanation: Service health in the Microsoft 365 admin center only provides status information about service outages and advisories. It does not run self-help or user-specific diagnostics. To troubleshoot a user sign-in issue, you would need to use self-help diagnostics or support tools, not Service health.
Question 21
Case study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
General Overview -
Wingtip Toys is a manufacturing company that has 5,000 users, and locations across North America and Europe.
Departments -
The company has the following departments:
• IT
• Sales
• Security
• Customer support
• Human resources (HR)
• Research and development (R&D)
Microsoft Office 365 Environment
All users are assigned a Microsoft 365 E5 license and are enabled for Microsoft Teams Phone.
Users in the R&D department are assigned a Teams Premium license.
Requirements -
Call Handling Requirements -
Wingtip Toys identifies the following call handling requirements:
• Inbound calls to the main telephone number of Wingtip Toys must be routed to the correct department by using an auto attendant.
• During holiday periods, the auto attendant must perform the following actions:
• Route customer support calls to the customer support department.
• Play a recorded message for calls to all the other departments, and then disconnect the call.
Meeting Requirements -
Wingtip Toys identifies the following meeting requirements:
• Meetings that include users from the R&D department must have a watermark applied to screen sharing sessions.
• Once a quarter, the CEO of Wingtip Toys must host a live, online event that is attended by all users.
Governance Requirements -
Wingtip Toys identifies the following governance requirements:
• New teams must meet the following requirements:
• The Team type setting must be set to Private.
• Users must be able to send emails to team channels.
• Team members must be prevented from deleting messages from team channels.
• Each team name must be validated against a list of blocked team names.
• Each team name must contain a prefix of GRP and the department name as a suffix.
• Team channels must include a pinned tab that displays the Wingtip Toys website.
• When a user creates a team, the team picture must be the logo of the user's department.
• The department manager of the user that creates the team must be assigned the Owner role for the team.
• The use of animated GIFs must be prevented in team channels.
Collaboration Requirements -
Wingtip Toys identifies the following collaboration requirements:
• Fabrikam users must be able to join team channels hosted by Wingtip Toys.
• Wingtip Toys users must be prevented from joining team channels hosted by Fabrikam.
Monitoring Requirements -
A notification must be sent to users in the IT department when a Teams Rooms system goes offline.
Pilot Project Requirements -
Wingtip Toys is currently evaluating third-party call center apps that integrate with Teams. The security department mandates that all third-party apps be reviewed by a qualified analyst and comply with industry-standard frameworks.
User Issues -
Wingtip Toys users report audio and video issues when accessing Teams meetings by using a web browser.
Business Requirements -
Wingtip Toys identifies the following business requirements:
• Follow the principle of least privilege.
• Minimize administrative effort.
• Minimize costs.
What is the minimum compliance required for third-party apps to be included in the pilot project?
A. Microsoft 365 certification
B. publisher attestation
C. publisher verification
D. certified for Microsoft Teams
Show Answer
Correct Answer: A
Explanation: The security requirement states that third‑party apps must be reviewed by a qualified analyst and comply with industry‑standard security and compliance frameworks. Microsoft 365 certification is the minimum program that enforces independent security, privacy, and compliance validation for apps. Publisher verification or attestation alone do not provide the same level of formal review, and 'certified for Microsoft Teams' focuses on Teams functionality rather than full compliance assurance.
Question 22
Your company has the offices shown in the following table.
You have a Teams deployment.
You need to apply bandwidth restrictions for Teams users in the Buffalo office. The solution must meet the following requirements:
• The media bit rate must be 2 maximum of 1 Mbps.
• Users that travel between the offices must have access to high-quality video while in the New York office.
Which two features should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. a calling policy
B. a meeting policy
C. a Teams update policy
D. a network roaming policy
E. Network planner
Show Answer
Correct Answer: B, D
Explanation: A Teams meeting policy is used to control media settings such as the maximum media bit rate, which allows you to cap bandwidth at 1 Mbps for users in the Buffalo office. A network roaming policy applies different meeting policies based on a user’s network location, ensuring that traveling users automatically receive a higher-quality meeting policy when they are connected from the New York office.
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