Microsoft

PL-900 Free Practice Questions — Page 16

Question 160

A company uses a manual process to manage escalations for customer support calls. You must use Power Automate to automate the process for routing escalated calls. You need to create the flow. Which type of connector should you use?

A. Microsoft Excel
B. Microsoft Dataverse
C. Office 365 Users
Show Answer
Correct Answer: B
Explanation:
The exam question is almost certainly referring to Dynamics 365 Customer Service, where customer support records are stored in Microsoft Dataverse (formerly Common Data Service). A Power Automate flow that routes escalated calls needs access to the underlying case/call records, making the Dataverse connector the appropriate choice. The Office 365 Users connector can retrieve user and manager information but does not provide access to Customer Service data or routing records. Sources: https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/customer-support-agent

Question 162

A company plans to move an on-premises customer service data management system to a cloud-managed solution. The customer service application must be replaced by a model-driven application. The company uses Microsoft SQL Server Integration Services (SSIS) packages to move data from the on-premises database system to a third-party enterprise resource planning (ERP) system. You need to replace the SSIS packages for data transfer. What should the company use in place of the packages to move the data?

A. Power Platform connector
B. Microsoft Azure Data Lake
C. Power Virtual Agents
D. Data Migration Framework
Show Answer
Correct Answer: A
Explanation:
A model-driven app uses Microsoft Dataverse. To replace SSIS-based integration for moving data between Dataverse and a third-party ERP, the Power Platform integration approach is to use Power Platform connectors (typically with Power Automate or Logic Apps). Azure Data Lake is storage, Power Virtual Agents is for chatbots, and Data Migration Framework is specific to Dynamics 365 Finance & Operations data migration rather than general Dataverse integration. Sources: https://learn.microsoft.com/en-us/azure/data-factory/scenario-ssis-migration-overview

Question 163

You are creating a canvas app that uses one connector. Which two objects are provided by the connector? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. customizations
B. actions
C. tables
D. triggers
Show Answer
Correct Answer: B, C
Explanation:
In Power Apps canvas apps, connectors expose actions (operations you can invoke) and, for tabular data sources, tables that the app can use. Triggers are a Power Automate connector concept and are not used by canvas apps. Customizations are not connector-provided objects.

Question 164

DRAG DROP - A company uses Dynamics 365 Sales. You have the following requirements: * View analytics on accounts. * The model-driven app must automatically send an approval form to a manager when the purchase price is greater than $10,000. * Create a chatbot for the webpage to interact with customer questions. You must use Microsoft Power Platform to extend the capabilities of Dynamics 365 Sales. You need to select an application for each requirement. Which application should you use? To answer, drag the appropriate application to the correct requirement. Each application may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

Illustration for PL-900 question 164
Show Answer
Correct Answer: View analytics on accounts — Power BI Automatically send approval — Power Automate Create chatbot for webpages — Power Virtual Agents
Explanation:
Power BI provides analytics and dashboards. Power Automate handles approval workflows. Power Virtual Agents is used to build chatbots for websites and Dynamics 365.

Question 165

A company currently does not separate testing, development and production as per standard Application Lifecycle Management (ALM) protocol. The company uses Power Apps for accounting and sales processes. The company needs to use only one login account per user. The company also must prevent development and testing from impacting production. You need to implement a solution to meet the requirements. Which method should you select?

A. separate environments
B. separate tenants
C. separate Microsoft Azure Storage Blobs
D. separate connectors
Show Answer
Correct Answer: A
Explanation:
Use separate Power Platform environments for development, testing, and production. Environments are the standard ALM boundary, allowing isolation of resources and changes so development and testing do not impact production, while users can continue to use a single Microsoft Entra ID login across environments within the same tenant. Separate tenants would require additional identities/administration, and separate storage blobs or connectors do not provide ALM isolation.

Question 166

A company uses Dynamics 365 Supply Chain Management and Dynamics 365 Finance. User account data must be synchronized between the two systems. You need to ensure that the synchronized data is stored in one place. What should you use?

A. Azure IoT Central
B. Azure Active Directory
C. SQL Server
D. Microsoft Dataverse
Show Answer
Correct Answer: D
Explanation:
Microsoft Dataverse is the common data platform used to centralize and synchronize business data across Dynamics 365 applications via capabilities such as dual-write. Azure Active Directory (Microsoft Entra ID) synchronizes identities and authentication, not business data storage. SQL Server is not the recommended shared synchronization store, and Azure IoT Central is unrelated.

Question 167

A company using Power Platform is implementing Power BI. The company plans to connect to several data sources and create reports and dashboards. You need to identify the data sources they can connect to. Which two data sources should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Microsoft Excel
B. Microsoft Dataverse
C. Microsoft OneNote
D. Microsoft Word
Show Answer
Correct Answer: A, B
Explanation:
Power BI can connect directly to Microsoft Excel workbooks and to Microsoft Dataverse as supported data sources for building reports and dashboards. Microsoft OneNote and Microsoft Word are not standard Power BI data sources for reporting.

Question 168

HOTSPOT - You have version 1.0.0.0 of a published Power Apps app. You create and publish version 2.0.0.0 of the app. A customer goes through the process of restoring the previous version of the app. How many versions of the app are displayed in the Version tab for the app? To answer, select the appropriate option in the answer area. Hot Area:

Illustration for PL-900 question 168
Show Answer
Correct Answer: 3
Explanation:
Publishing creates versions 1.0.0.0 and 2.0.0.0. Restoring a previous version creates a new version based on the restored one rather than deleting existing versions, so the Version tab shows three versions.

Question 169

DRAG DROP - A company is creating a canvas app to manage weekly status reports from users about projects. Status reports must be created weekly. Users can enter project tasks with descriptions. Users can also add escalation requests for tasks that are late or at risk. When a status report is submitted with an escalation request, the app must automatically send a text message to the submitter's manager. A reminder must be sent at 8 PM on Sunday to everyone who has not yet submitted a status report for the previous week. You need to identify the appropriate components to use in the solution. What should you use? To answer, drag the appropriate implementation mechanisms to the correct requirements. Each implementation mechanism may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

Illustration for PL-900 question 169
Show Answer
Correct Answer: Automatically send a text message based on the report submission. → Triggers Automatically send a reminder at 8 PM based on a missing status report. → Triggers
Explanation:
The first automation starts when a status report is submitted (with later logic to check for escalation). The second automation starts on a scheduled trigger at 8 PM Sunday, then checks for missing reports before sending reminders.

Question 170

A company is creating a canvas app to track and analyze customer visits to their retail stores. Data about customer visits is stored on-premises at each retail store location. The app must display data about customer visits when users launch the app. You need to ensure that the data is available for consumption by the app. Which tool should you use?

A. Connector
B. Microsoft Dataverse
C. Data source
D. Power Automate
E. Data gateway
Show Answer
Correct Answer: E
Explanation:
A canvas app accessing data stored on-premises requires an on-premises data gateway to securely bridge the on-premises data source with Power Platform services. Connectors define how to connect to a source, but the gateway enables access to on-premises data. Dataverse is a cloud data platform, not the tool for exposing existing on-premises data in this scenario. Power Automate is for workflow automation, and 'data source' is a generic concept rather than the required integration tool.

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