Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You redirect calls for the call queue to a shared voicemail box.
Does this meet the goal?
A. Yes
B. No
Show Answer
Correct Answer: B
Explanation: Redirecting unanswered calls to a shared voicemail box does not by itself provide agents with call queue history or the integrated shared voicemail experience required for Teams call queues. To allow agents to access call queue history and shared transcribed voicemail with minimal administration, the call queue should be configured with the appropriate Teams shared voicemail/collaborative calling features rather than simply redirecting calls to a shared voicemail box.
Question 84
You have a Microsoft Teams deployment.
You need to run a town hall that meets the following requirements:
• Additional client software or network hardware must NOT be required.
• Video content must be distributed without affecting network performance.
• Automatic site and VPN detection must be supported.
• Automatic NAT/firewall traversal must be supported.
What should you include in the recommendation?
A. Microsoft eCDN
B. Azure Communication Services
C. Microsoft Stream
D. a Session Border Controller (SBC)
Show Answer
Correct Answer: A
Explanation: Microsoft eCDN is designed for large-scale live events such as Teams town halls by using peer-assisted content delivery within the enterprise. It does not require additional client software or network hardware, minimizes WAN bandwidth usage by distributing video efficiently, and supports automatic site/VPN detection and NAT/firewall traversal. Azure Communication Services is for building communication applications, Microsoft Stream is the video platform but does not provide enterprise eCDN capabilities, and an SBC is used for Teams Phone direct routing rather than live event content distribution.
Question 85
You have a Microsoft Teams Phone deployment.
Users report poor audio calls.
You need to investigate which protocol is being used for the affected calls.
Which Call Quality Dashboard (CQD) report should you review?
A. Rate My Call
B. Quality Drill Down
C. Quality of Experience
D. Summary
Show Answer
Correct Answer: B
Explanation: The Quality Drill Down report in Call Quality Dashboard provides detailed per-call information, including dimensions such as transport and media details that can be used to determine which protocol was used for affected calls. Rate My Call is based on user feedback, Quality of Experience focuses on media quality metrics, and Summary provides aggregated views rather than the detailed protocol investigation needed.
Question 86
You have a Teams Phone deployment.
You have a site named Site1 that contains a Session Border Controller (SBC) named SBC2. SBC2 uses Direct Routing and does NOT have local internet connectivity.
Site1 has an MPLS connection to a datacenter that hosts another SBC named SBC1. SBC1 uses Direct Routing.
You need to provide Enterprise Voice to the users in Site1 by configuring SBC2 to use SBC1.
What should you configure?
A. Location-Based Routing
B. proxy SBC
C. SIP options
D. media bypass
Show Answer
Correct Answer: B
Explanation: A proxy SBC allows an SBC without direct internet connectivity to route Direct Routing signaling and media through another SBC that does have connectivity. In this scenario, SBC2 at Site1 uses the MPLS connection to reach SBC1 in the datacenter, and SBC1 connects to Microsoft Teams. Location-Based Routing is for PSTN toll bypass control, SIP OPTIONS is for health monitoring, and media bypass is for media path optimization, not enabling indirect connectivity.
Question 87
You create a network region named Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
A. Assign the Region1 users a meeting policy that has Broadcast production with NDI and SDI hardware disabled.
B. Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbs.
C. Create and assign a Teams Network Roaming Policy that has Video Conferencing disabled.
D. Set Insert Quality of Service (QoS) markers for real-time media traffic to On.
Show Answer
Correct Answer: D
Explanation: For a site with a constrained 1.5-Mb connection, enabling QoS markers prioritizes real-time media traffic on networks that honor DSCP, helping preserve voice quality under congestion. The media bit rate option of 1,500 Kbps is too high for a 1.5-Mb site link because it is a per-session cap, not a site-wide bandwidth control. Disabling NDI/SDI is unrelated to normal voice quality, and a Teams Network Roaming Policy is intended for roaming behavior rather than managing bandwidth at a fixed network site.
Question 88
Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Overview. Company Information -
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Overview. Physical Locations -
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment. Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Existing Environment. Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Existing Environment. Problem Statements
Contoso identifies the following issues:
• A user in the London office cannot locate the recorded files from a recurring Teams meeting.
• Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
• A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements. Planned Changes -
Contoso plans to implement the following changes:
• Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
• Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
• Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom.
Requirements. Technical Requirements
Contoso identifies the following technical requirements:
• The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
• The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
• The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
• During Teams meetings, the sales team must have a watermark displayed on shared content.
You need to implement the planned changes for the huddle spaces. The solution must meet the technical requirements.
Which two types of policies should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. IP phone
B. dialout
C. calling
D. voice routing
E. customization
Show Answer
Correct Answer: A, C
Explanation: Use a Teams IP phone policy to enable hot desking/temporary user sign-in on shared Teams devices in huddle spaces. Use a Teams calling policy to control calling behavior for the device, including restricting unsigned-in use so that only emergency outbound calling is permitted. Dial-out policies govern conference dial-out capabilities rather than the device's general unsigned-in calling behavior. Customization policies are unrelated, and voice routing policies determine PSTN routing, not these endpoint behaviors.
Question 89
Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Overview. Company Information -
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Overview. Physical Locations -
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment. Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Existing Environment. Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Existing Environment. Problem Statements
Contoso identifies the following issues:
• A user in the London office cannot locate the recorded files from a recurring Teams meeting.
• Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
• A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements. Planned Changes -
Contoso plans to implement the following changes:
• Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
• Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
• Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom.
Requirements. Technical Requirements
Contoso identifies the following technical requirements:
• The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
• The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
• The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
• During Teams meetings, the sales team must have a watermark displayed on shared content.
You are evaluating the implementation of the technical requirements for the sales team.
After the implementation of the requirements, which meeting feature will the sales team be able to use during Teams meetings?
A. meeting reactions
B. PowerPoint Live
C. meeting recording
D. Whiteboard
Show Answer
Correct Answer: B
Explanation: The requirement that shared content display a watermark is a Teams Premium content protection capability that applies to supported presentation experiences such as PowerPoint Live. The other options are not enabled or defined by the watermark requirement: meeting reactions are unrelated, meeting recording is a separate feature, and Whiteboard is not the feature tied to protected shared content with watermarks.
Question 90
You have a Microsoft Teams Phone deployment and a Survivable Branch Appliance (SBA) at a site.
You add a new Teams user.
You need to ensure that the user at the site can place and receive PSTN calls in the event of an internet outage.
What should you do?
A. Run the Grant-CsTenantDialPlan cmdlet.
B. Add the user as a member of a call queue.
C. Modify the online voice routing policy.
D. Run the Grant-CsTeamsSurvivableBranchAppliancePolicy cmdlet.
Show Answer
Correct Answer: D
Explanation: To enable a Teams user to use a Survivable Branch Appliance (SBA) during an internet outage, the user must be assigned an SBA policy. This is done with the Grant-CsTeamsSurvivableBranchAppliancePolicy cmdlet. Dial plans control number normalization, voice routing policies control PSTN routing under normal operation, and call queue membership is unrelated to SBA failover.
Question 91
You have a Microsoft Teams Phone deployment.
You deploy a Teams device.
You need to configure one-touch video calls to be routed to a predefined user.
What should you implement?
A. Virtual front desk
B. Advanced calling
C. Hotline
D. hot desking
E. an auto attendant
Show Answer
Correct Answer: A
Explanation: Virtual front desk on supported Microsoft Teams devices provides one-touch video calling to a predefined receptionist or user. Hotline is for automatic audio call placement after a timeout, Advanced calling is a policy/feature set rather than the destination feature, hot desking is for user sign-in to shared devices, and an auto attendant is a call routing service rather than a one-touch device button.
Question 92
You have a Microsoft 365 E5 subscription that includes Microsoft Teams.
You have an app setup policy named SalesApps that installs the Avatars app for the users in your company's sales department.
You discover that a sales department user named User1 has an avatar that does NOT meet company standards.
You need to remove the avatar of User1. The solution must NOT affect any other sales department users.
What should you do from the Microsoft Teams admin center?
A. From Manage apps in Teams apps, set the Avatars app status to Blocked.
B. From Manage users in Users, modify the settings of User1.
C. From Setup policies in Team apps, modify the SalesApps policy.
D. From Permission policies in Team apps, create an app permission policy that blocks the Avatars app and assign the policy to User1.
Show Answer
Correct Answer: B
Explanation: The requirement is to remove User1's existing avatar without affecting other users. In the Teams admin center, under Users > Manage users, you can open the specific user's profile and remove that user's avatar profile. Blocking the Avatars app via app status, setup policies, or permission policies would affect the user's ability to use the app rather than directly removing the existing avatar. The question specifically asks to remove the avatar of a single user.
$19
Get all 253 questions with detailed answers and explanations
Instant download HTML + PDF delivered the moment payment clears.
Secure Stripe checkout we never see or store your card details.
7-day refund if files are defective see our refund policy.