MS-721 — Collaboration Communications Systems Engineer Study Guide

Question 7

You have a Microsoft Teams Phone deployment. You plan to deploy Teams Phone devices that will use Android AOSP management. You need to ensure that the devices can be managed by using Microsoft 365. What should you do first?

Question 29

You have a Microsoft Teams Phone deployment. You have a common area phone named Phone1. You need to ensure that users can use Phone1 to retrieve parked calls. What should you create from the Microsoft Teams admin center?

Question 14

You have a Microsoft Teams Phone deployment. You plan to deploy 50 Microsoft-certified SIP devices to a remote site. A DHCP server will be used to assign IP address and scope options to all the devices. Which SIP Gateway provisioning URL should you add to the DHCP server?

Question 41

You have a Microsoft Teams Phone deployment. You plan to deploy 25 shared Android devices as phones for a front desk. You need to ensure that when a phone handset is picked up, the phone autodials to a centralized reception. The solution must minimize administrative effort. What should you do?

Question 21

Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Overview. Company Information - Contoso, Ltd. is an international manufacturing company that has 2,000 employees. Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices. Overview. Physical Locations - Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely. Existing Environment. Active Directory Environment The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com. Existing Environment. Microsoft 365 and Teams Environment Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect. The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services. A Microsoft Surface Hub device is deployed to the boardroom in each office. The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams. Existing Environment. Problem Statements Contoso identifies the following issues: • A user in the London office cannot locate the recorded files from a recurring Teams meeting. • Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub. • A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail. Requirements. Planned Changes - Contoso plans to implement the following changes: • Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices. • Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities. • Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom. Requirements. Technical Requirements Contoso identifies the following technical requirements: • The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting. • The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls. • The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in. • During Teams meetings, the sales team must have a watermark displayed on shared content. You need to implement the planned changes for the Rome office boardroom. Which two settings should you configure for the device? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question 32

You plan to deploy a Microsoft Teams Rooms device named Device1 that will use a resource account named Resource1. You need to prevent Resource1 from being prompted for multifactor authentication (MFA). What should you do?

Question 20

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort. Solution: You set the routing method for the call queue to Attendant routing. Does this meet the goal?

Question 17

You have a Microsoft Teams Phone deployment. You plan to proactively monitor the health of Teams phones. You need to ensure that if a phone is offline, an alert is posted to a Teams channel named IT Support. What should you do from the Microsoft Teams admin center?

Question 6

You have a Microsoft 365 subscription that uses Microsoft Teams. You need to ensure that guest users can attend webinars. Which type of policy should you create?

Question 23

HOTSPOT - You have a Microsoft Teams Phone deployment. You need to recommend a Teams integration solution that meets the following requirements: • Announces the queue position of waiting callers • Integrates Teams Graph APIs and Cloud Communications APIs for Teams without Direct Routing • Enables supervisors to use listen and barge features on live calls made or received by Teams agents Which integration solution and type of integration should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 25

HOTSPOT - You have a Microsoft Teams deployment. You configure an events policy as shown in the following exhibit. Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

Question 33

HOTSPOT - You have a Microsoft Teams deployment that contains two users named User1 and User2. You need to plan a webinar that meets the following requirements: • User1 must be able to control the availability of the whiteboard and shared notes. • User2 must be able to customize the webinar’s theme and enable a green room. Which role should you assign to each user? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 26

You have a Microsoft Teams Phone deployment. You are deploying Direct Routing by using a certified Session Border Controller (SBC). The FQDN of the SBC is sbc1.contoso.com. You use signaling port 5067. You cannot place calls and receive an error message in the Microsoft Teams admin center as shown in the following exhibit. What is a possible cause of the issue?

Question 50

DRAG DROP - Your company has a Microsoft Teams deployment. You need to configure meetings to meet the following requirements: • The company logo must be added to meeting invites. • Users must be prevented from selecting the webinar meeting template when creating a new meeting from the Teams client. What should you configure to meet each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 4

You have a Microsoft Teams deployment. You configure Quality of Service (QoS) to prioritize network traffic for Teams communications. You need to validate the QoS configurations. What should you do?