You have a Teams Phone deployment.
You have a site named Site1 that contains a Session Border Controller (SBC) named SBC2. SBC2 uses Direct Routing and does NOT have local internet connectivity.
Site1 has an MPLS connection to a datacenter that hosts another SBC named SBC1. SBC1 uses Direct Routing.
You need to provide Enterprise Voice to the users in Site1 by configuring SBC2 to use SBC1.
What should you configure?
A. Location-Based Routing
B. proxy SBC
C. SIP options
D. media bypass
Show Answer
Correct Answer: B
Explanation: SBC2 has no local internet connectivity, so it cannot connect directly to Microsoft Teams for Direct Routing. Configuring SBC1 as a proxy SBC allows SBC2 to route signaling and media over the MPLS link to SBC1, which then handles the Direct Routing connection to Teams. This provides Enterprise Voice to Site1 without requiring internet access at SBC2.
Question 74
You create a network region named Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
A. Assign the Region1 users a meeting policy that has Broadcast production with NDI and SDI hardware disabled.
B. Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbs.
C. Create and assign a Teams Network Roaming Policy that has Video Conferencing disabled.
D. Set Insert Quality of Service (QoS) markers for real-time media traffic to On.
Show Answer
Correct Answer: C
Explanation: The site has a very limited 1.5‑Mb WAN link. In Microsoft Teams, network sites are associated with Teams Network Roaming Policies, which are specifically designed to control real‑time media behavior (such as disabling video) based on site location. Disabling video conferencing at the site preserves bandwidth for audio, which is the most effective way to ensure a good voice experience on a constrained link. QoS only prioritizes traffic and does not reduce bandwidth usage, and meeting policy bitrate or other settings are not site‑aware in this context.
Question 75
Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Overview. Company Information -
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Overview. Physical Locations -
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment. Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Existing Environment. Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Existing Environment. Problem Statements
Contoso identifies the following issues:
• A user in the London office cannot locate the recorded files from a recurring Teams meeting.
• Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
• A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements. Planned Changes -
Contoso plans to implement the following changes:
• Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
• Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
• Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom.
Requirements. Technical Requirements
Contoso identifies the following technical requirements:
• The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
• The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
• The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
• During Teams meetings, the sales team must have a watermark displayed on shared content.
You need to implement the planned changes for the huddle spaces. The solution must meet the technical requirements.
Which two types of policies should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. IP phone
B. dialout
C. calling
D. voice routing
E. customization
Show Answer
Correct Answer: A, C
Explanation: For huddle space endpoints, you must meet two key requirements.
Temporary sign-in on shared endpoints is controlled by the IP phone policy, which supports hot desking and user sign-in modes on Teams-certified phones and shared devices.
Restricting devices so that, when no user is signed in, they can place only outbound emergency calls is handled through a Calling policy, which governs calling capabilities for devices and users, including emergency calling behavior.
Dial-out policies apply to PSTN dial-out from meetings, not general device calling behavior, and customization policies are unrelated to huddle space sign-in or call restrictions.
Question 76
Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Overview. Company Information -
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Overview. Physical Locations -
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment. Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Existing Environment. Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Existing Environment. Problem Statements
Contoso identifies the following issues:
• A user in the London office cannot locate the recorded files from a recurring Teams meeting.
• Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
• A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements. Planned Changes -
Contoso plans to implement the following changes:
• Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
• Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
• Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom.
Requirements. Technical Requirements
Contoso identifies the following technical requirements:
• The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
• The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
• The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
• During Teams meetings, the sales team must have a watermark displayed on shared content.
You are evaluating the implementation of the technical requirements for the sales team.
After the implementation of the requirements, which meeting feature will the sales team be able to use during Teams meetings?
A. meeting reactions
B. PowerPoint Live
C. meeting recording
D. Whiteboard
Show Answer
Correct Answer: B
Explanation: The key sales team requirement is that a watermark must be displayed on shared content during Teams meetings. Watermarking is a Teams Premium content protection feature that applies to content sharing, notably when presenting using PowerPoint Live. The other options (meeting reactions, meeting recording, and Whiteboard) are not directly associated with watermarking of shared content. Therefore, the meeting feature the sales team will be able to use is PowerPoint Live.
Question 77
You have a Microsoft Teams Phone deployment and a Survivable Branch Appliance (SBA) at a site.
You add a new Teams user.
You need to ensure that the user at the site can place and receive PSTN calls in the event of an internet outage.
What should you do?
A. Run the Grant-CsTenantDialPlan cmdlet.
B. Add the user as a member of a call queue.
C. Modify the online voice routing policy.
D. Run the Grant-CsTeamsSurvivableBranchAppliancePolicy cmdlet.
Show Answer
Correct Answer: D
Explanation: For a user to place and receive PSTN calls during an internet outage at a site with a Survivable Branch Appliance (SBA), the user must be associated with that SBA. This is done by assigning the Survivable Branch Appliance policy to the user using the Grant-CsTeamsSurvivableBranchAppliancePolicy cmdlet. Without this policy, the user will not fail over to the local SBA when connectivity to Microsoft Teams is lost.
Question 78
You have a Microsoft Teams Phone deployment.
You deploy a Teams device.
You need to configure one-touch video calls to be routed to a predefined user.
What should you implement?
A. Virtual front desk
B. Advanced calling
C. Hotline
D. hot desking
E. an auto attendant
Show Answer
Correct Answer: A
Explanation: One-touch video calls to a predefined user on a Teams device are provided by the Virtual Front Desk feature. Virtual Front Desk allows a Teams display to present a single-tap video call button that routes directly to a specific user or group, which matches the requirement. Advanced calling, hotline, hot desking, and auto attendants do not provide one-touch video routing to a predefined user.
Question 79
You have a Microsoft 365 E5 subscription that includes Microsoft Teams.
You have an app setup policy named SalesApps that installs the Avatars app for the users in your company's sales department.
You discover that a sales department user named User1 has an avatar that does NOT meet company standards.
You need to remove the avatar of User1. The solution must NOT affect any other sales department users.
What should you do from the Microsoft Teams admin center?
A. From Manage apps in Teams apps, set the Avatars app status to Blocked.
B. From Manage users in Users, modify the settings of User1.
C. From Setup policies in Team apps, modify the SalesApps policy.
D. From Permission policies in Team apps, create an app permission policy that blocks the Avatars app and assign the policy to User1.
Show Answer
Correct Answer: B
Explanation: The requirement is to remove an existing avatar for a single user without impacting other users. In the Teams admin center, you can go to **Users > Manage users**, select User1, and remove that user’s avatar profile directly. Blocking the Avatars app or modifying app setup/permission policies would affect app availability rather than just removing one user’s avatar and could impact others. Therefore, modifying User1 from Manage users is the correct action.
Question 80
You have a Teams Phone deployment that has users in Canada and the United States.
You have a Session Border Controller (SBC) in Calgary and an SBC in New York City. Both SBCs are connected to Direct Routing.
You plan to implement toll bypass for the users in Canada. The solution must meet the following requirements:
• Prioritize the New York City SBC for calls to numbers in the United States.
• Leverage the Calgary SBC for resiliency if the New York City SBC is unavailable.
You create a PSTN usage named Canada and associate this policy to a voice routing policy.
Which two voice routes should you create with the Canada PSTN usage? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Create a wildcard voice route that has a priority of 2 and references the gateway in Calgary.
B. For only United States numbers, create a voice route that has a priority of 2 and references the gateway in Calgary.
C. Create a wildcard voice route that has a priority of 1 and references the gateway in New York City.
D. For only United States numbers, create a voice route that has a priority of 1 and references the gateway in New York City.
Show Answer
Correct Answer: B, D
Explanation: To prioritize the New York City SBC for calls to United States numbers while providing resiliency through the Calgary SBC, you must create two voice routes that match only U.S. number patterns. The route with priority 1 should reference the New York City gateway so it is always attempted first. A second route with the same U.S. number pattern and priority 2 should reference the Calgary gateway so it is used only if the New York City SBC is unavailable. Using wildcard routes would not ensure U.S.-only call matching or proper prioritization.
Question 81
Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Overview. Company Information -
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Overview. Physical Locations -
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment. Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Existing Environment. Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Existing Environment. Problem Statements
Contoso identifies the following issues:
• A user in the London office cannot locate the recorded files from a recurring Teams meeting.
• Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
• A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements. Planned Changes -
Contoso plans to implement the following changes:
• Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
• Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
• Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +14165555555 must ring in both the reception area and the lunchroom.
Requirements. Technical Requirements
Contoso identifies the following technical requirements:
• The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
• The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
• The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
• During Teams meetings, the sales team must have a watermark displayed on shared content.
You need to address the issue reported by the Toronto office user.
You create a new calling policy.
What should you do next?
A. Set Voicemail for inbound calls to On.
B. Set Busy on busy during calls to Use unanswered settings.
C. Set Voicemail for inbound calls to Let users decide.
D. Set Busy on busy during calls to On.
Show Answer
Correct Answer: B
Explanation: The issue is that incoming calls ring during Teams meetings instead of being sent to voicemail. In Teams calling policies, the Busy on busy during calls setting controls what happens when a user is already in a call or meeting. Setting it to Use unanswered settings ensures that incoming calls follow the user’s unanswered call handling (such as voicemail) rather than interrupting the meeting. Setting it to On would reject calls outright, and voicemail settings alone do not change busy behavior.
Question 82
You have a Microsoft Teams Phone deployment.
You need to deploy the Hotline feature to a group of Teams devices.
What should you do?
A. Run the Set-CsUserCallingSettings cmdlet.
B. From the Microsoft Teams admin center, create a configuration profile for Teams displays.
C. Run the New-CsTeamsIPPhonePolicy cmdlet.
D. From the Microsoft Teams admin center, create a configuration profile for Teams Phone.
Show Answer
Correct Answer: D
Explanation: The Hotline feature for Teams devices is configured through device configuration profiles in the Microsoft Teams admin center. Specifically, Hotline is part of Teams Phone device settings, which are managed by creating and assigning a Teams Phone configuration profile. Cmdlets like Set-CsUserCallingSettings or New-CsTeamsIPPhonePolicy do not configure Hotline behavior for devices, and Teams displays profiles are not applicable. Therefore, creating a configuration profile for Teams Phone in the Teams admin center is the correct approach.
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