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Microsoft Exam Syllabus

MS-721 syllabus, skills measured, and exam topics

The MS-721 exam measures Plan and design collaboration communications systems, Configure and manage Teams meetings, webinars, and town halls, and Configure and manage Teams Phone. Use this page to review the current official syllabus, major domains, and source links before exam day.

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Skills measured by domain

Use the weighting table to decide where to spend the most study time.

Domain Weight
Plan and design collaboration communications systems 20–25%
Configure and manage Teams meetings, webinars, and town halls 15–20%
Configure and manage Teams Phone 30–35%
Configure and manage Teams Rooms and devices 20–25%
Implement and configure Teams Phone 30–35%

What to know before you study

These sections explain the role, audience, and exam framing behind the outline.

Purpose of this document

  • This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
  • Useful links: Description
  • How to earn the certification: Some certifications only require passing one exam, while others require passing multiple exams.
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  • Exam scoring and score reports: A score of 700 or greater is required to pass.
  • Exam sandbox: You can explore the exam environment by visiting our exam sandbox.
  • Request accommodations: If you use assistive devices, require extra time, or need modification to any part of the exam experience, you can request an accommodation.
  • Take a free Practice Assessment: Test your skills with practice questions to help you prepare for the exam.

Updates to the exam

  • Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.
  • We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.
  • The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
  • Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Audience profile

  • As a candidate for this exam, you’re responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include:
  • Microsoft Teams Phone
  • Microsoft Teams meetings, webinars, and town halls
  • Microsoft Teams Premium
  • Microsoft 365 Copilot
  • Microsoft Teams Rooms
  • Other certified and supported devices
  • Flexible workplaces
  • As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing collaboration and communications solutions by using:
  • Microsoft Teams admin center
  • Microsoft Teams Rooms Pro Management portal
  • PowerShell

Detailed outline

Scan each section as a working study checklist instead of one long wall of text.

Plan and design collaboration communications systems (20–25%)

  • Plan for Teams meetings, webinars, and town halls
  • Plan and design Teams meeting policies and settings
  • Plan for PSTN audio conferencing
  • Recommend when to use Teams Premium, including Microsoft 365 Copilot
  • Recommend meeting types based on business requirements, including virtual appointments, webinars, town halls, and meetings
  • Recommend methods for assigning policies
  • Plan and design Teams policy packages
  • Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
  • Identify PSTN connectivity requirements
  • Recommend when to use Teams Phone Mobile
  • Plan for Operator Connect
  • Plan and design SMS in Teams with Microsoft Calling Plan numbers

Configure and manage Teams meetings, webinars, and town halls (15–20%)

  • Create and manage meeting policies
  • Configure meeting settings
  • Configure avatars for Teams meetings
  • Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
  • Create and manage Teams meeting templates and meeting template policies
  • Configure controlled-content meeting policies
  • Configure Cloud Video Interop policies
  • Configure meeting recording and transcription to support Microsoft 365 Copilot and Microsoft Teams Premium
  • Configure virtual appointments and advanced virtual appointment policies
  • Evaluate Teams Premium by using the Teams admin center
  • Configure Audio Conferencing for Teams
  • Configure a default Audio Conferencing bridge

Implement and configure Teams Phone (30–35%)

  • Create and configure dial plans
  • Create and configure calling policies
  • Create and configure call park policies
  • Create and configure caller ID policies
  • Create and configure IP Phone policies
  • Create and configure mobility policies
  • Create and configure voicemail policies
  • Create and configure call hold policies
  • Create and configure outbound call restrictions
  • Create and configure inbound call blocking
  • Create and configure routing of unassigned numbers
  • Create and configure compliance recording policies

Configure and manage Teams Rooms and devices (20–25%)

  • Configure device settings
  • Configure local network settings
  • Configure device updates
  • Recommend Microsoft Entra Conditional Access MFA exceptions for resource accounts
  • Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
  • Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
  • Specify Intune configuration requirements for Teams devices
  • Deploy common area phones, user phones, and conference phones
  • Create and manage Teams device tags
  • Configure SIP Gateway and provision SIP devices
  • Monitor Teams device health
  • Troubleshoot authentication issues