You have a Microsoft Teams deployment that uses Calling Plans.
You plan to deploy a Teams-certified contact center.
You need to recommend a deployment model for the planned deployment. The solution must meet the following requirements:
• Users must be able to manage calls by using the Teams app.
• Additional hardware or software must be minimized.
• Calls must remain within the Teams platform.
• Calls must NOT traverse a SIP trunk.
What should you recommend?
A. the Connect model
B. a Direct Routing trunk
C. the Extend model
D. the Unify model
Show Answer
Correct Answer: D
Explanation: Recommend the Unify model. It provides a Teams-native contact center experience where agents manage calls directly in the Teams app, keeps media and calling within the Teams platform, avoids SIP trunk traversal, and minimizes additional hardware/software compared to SIP-based integration models.
Question 12
HOTSPOT
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You have a Microsoft 365 subscription that uses Microsoft Teams.
You plan to deploy 45 Teams Rooms systems.
You need to purchase licenses for the deployment. The solution must minimize costs.
What is the minimum number of each license you should purchase? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Teams Premium: 0
Teams Rooms Pro: 20
Teams Rooms Basic: 25
Explanation: Teams Rooms Basic is available for up to 25 room devices. The remaining 20 of the 45 rooms require Teams Rooms Pro. Teams Premium is not required for licensing Teams Rooms in this scenario.
Question 13
HOTSPOT
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You have a Microsoft Teams Phone deployment that contains a common area phone named Phone1.
You need to prevent Phone1 from being used to make international calls.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation: To prevent international calls while still allowing domestic PSTN calling, assign the Teams Dial Out policy with the domestic-only policy to the common area phone.
Question 14
HOTSPOT
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You have a Microsoft 365 subscription that contains a Microsoft Teams deployment and 1,000 users. Each user is assigned a Microsoft 365 E3 license and a Microsoft 365 Copilot license.
You need to ensure that after a Teams meeting, attendees can ask Copilot for a list of action items.
Which two settings should you modify in the Global (Org-wide default) settings? To answer, select the appropriate settings in the answer area.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Transcription: On
Copilot: On
Explanation: Post-meeting Copilot requires a meeting transcript. Enabling the global Copilot setting allows Copilot in Teams meetings, and enabling transcription provides the data Copilot uses to generate action items after the meeting.
Question 15
DRAG DROP
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You have a Microsoft 365 subscription that uses Microsoft Teams.
You need to create a resource account for a bookable desk.
Which three cmdlets should you run in sequence? To answer, move the appropriate cmdlets from the list of cmdlets to the answer area and arrange them in the correct order.
Explanation: Create the mailbox resource first, register it as a Places desk, then configure calendar processing for booking behavior.
Question 17
You have a Microsoft Teams Phone deployment.
You plan to deploy 50 Microsoft-certified SIP devices to a remote site. A DHCP server will be used to assign IP address and scope options to all the devices.
Which SIP Gateway provisioning URL should you add to the DHCP server?
A. http://noam.ipp.sdg.teams.microsoft.com
B. sip.pstnhub.microsoft.com
C. https://teams.microsoft.com/v2/
D. https://aka.ms/sipremotelogin
Show Answer
Correct Answer: A
Explanation: For Microsoft Teams SIP Gateway deployments using DHCP provisioning, Microsoft provides regional SIP Gateway provisioning URLs. The North America (Americas) provisioning URL is http://noam.ipp.sdg.teams.microsoft.com, which is the correct DHCP provisioning URL for that region. The other options are a SIP service endpoint, the Teams web client URL, and a remote login URL rather than the DHCP provisioning server.
Question 18
DRAG DROP
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You have a Microsoft Teams deployment.
You need to enable Audio Conferencing for scheduled Teams meetings. The solution must meet the following requirements:
• When attendees dial in to a meeting, they must be prompted to record their name before joining.
• Meeting participants must be notified when attendees join or leave a meeting.
What should you configure for each requirement? To answer, drag the appropriate settings to the correct requirements. Each setting may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: When attendees dial in to a meeting, they must be prompted to record their name before joining: Conference bridges
Meeting participants must be notified when attendees join or leave a meeting: Conference bridges
Explanation: Both requirements are configured in the Audio Conferencing bridge (Conference bridges) settings, where you control recording caller names and entry/exit announcements.
Question 19
You have a Microsoft Teams deployment.
You need to prevent a group of executives from scheduling town halls. The solution must NOT affect any other internal users and must minimize administrative effort.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Assign a policy package to the group.
B. Create a meeting template policy.
C. Create a meeting policy that has Live streaming disabled.
D. Create an events policy that has Town halls disabled.
E. Assign the policy directly to the group.
F. Assign the policy to each member of the group.
Show Answer
Correct Answer: D, E
Explanation: To prevent only a specific group from scheduling town halls with minimal administration, create a custom Teams events policy that disables Town halls, then assign that policy to the group using group policy assignment. This targets only the executives and avoids per-user assignments. Meeting policies and meeting templates do not control the ability to schedule Town halls.
Question 20
DRAG DROP
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You have a Microsoft 365 E5 subscription that uses Microsoft Teams Phone.
You need to ensure that when a customer calls the direct phone number of a sales user at your company, company-branded music plays while the customer waits to be transferred.
Which three actions should you perform in sequence in the Microsoft Teams admin center? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Show Answer
Correct Answer: Create a Teams call hold policy.
Upload a custom audio file to the policy.
Assign the Teams call hold policy to the sales users.
Explanation: Custom music on hold for transferred calls is configured through a Teams call hold policy by creating the policy, uploading the branded audio, and assigning the policy to the target users.
Question 21
You have a Microsoft Teams Phone deployment.
You plan to proactively monitor the health of Teams phones.
You need to ensure that if a phone is offline, an alert is posted to a Teams channel named IT Support.
What should you do from the Microsoft Teams admin center?
A. Add each device account as a member of the IT Support team channel.
B. Create and assign a configuration profile for the phones.
C. Configure a device state rule.
D. Configure mentions for the IT Support channel.
Show Answer
Correct Answer: C
Explanation: In the Microsoft Teams admin center, proactive monitoring and alerting for Teams phone health is configured through device state rules. A device state rule can detect conditions such as a phone going offline and send notifications, including posting alerts to a designated Teams channel. Configuration profiles manage device settings, mentions only affect notifications within Teams conversations, and adding device accounts to a channel does not enable health monitoring.
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