A stakeholder called a project manager on the telephone to ask for a status report. Which of the following describe this type of communication? (Choose two.)
A. Formal
B. Internal
C. Informal
D. Verbal
E. Indirect
F. External
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Correct Answer: C, D
Explanation: A telephone call is spoken communication, making it verbal. It is also typically informal because it is an ad hoc conversation rather than a documented, structured report.
Question 113
Project members are based in three countries and each work remotely. Which of the following would a project manager use to improve internal project communication?
A. Progress reporting
B. Meeting minutes
C. Team touch points
D. Change management
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Correct Answer: C
Explanation: With team members working remotely across different countries, regular team touch points such as scheduled virtual check-ins or stand‑ups directly enhance internal communication. They enable real‑time discussion, alignment, and relationship building, which are more effective for ongoing communication than static artifacts like reports or minutes, or broader processes like change management.
Question 114
Functional managers are reluctant to provide a project manager with resources for a project because they think the project should include a certain scope. The project manager reviews the project documentation and confirms the items the functional managers wanted to include were out of scope. Which of the following would be the best course of action for the project manager to take?
A. Satisfy the functional managers by agreeing with their point of view in order to get the necessary resources.
B. Advise the functional managers to submit a change request, record the issue in the issue log, and escalate the issue to the project sponsor.
C. Schedule a team meeting to discuss creative ways to incorporate the scope without having to formally submit a scope change request.
D. Inform the functional managers that the project will produce only what has been approved and project modifications cannot be made at this point.
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Correct Answer: B
Explanation: The functional managers are requesting work that is confirmed to be out of scope. The project manager must follow formal change control rather than agreeing informally or rejecting discussion outright. Advising them to submit a change request ensures proper evaluation of scope, schedule, and cost impacts; recording the issue provides transparency; and escalating to the sponsor is appropriate because resource authority typically lies outside the project manager. This aligns with standard project governance practices.
Question 115
As part of a global project, the project manager wants to ensure there is no disruption in the day-to-day performance among project team members around the world. Which of the following should the project manager consider doing as part of the project planning?
A. Monitoring the project team
B. Creating a handoff process
C. Colocating the project team
D. Creating a separate statement of work
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Correct Answer: B
Explanation: In a global project, team members work across different time zones and locations. Establishing a clear handoff process ensures continuity of work between teams, minimizes delays, and prevents disruption to day-to-day performance. The other options do not directly address continuity across time zones during project execution.
Question 116
During the project initiation phase, a project manager needs to construct a project schedule and show the project dependencies. Which of the following should the project manager use for this task?
A. Waterfall method
B. Simulation method
C. Precedence diagramming method
D. Cost ratio analysis
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Correct Answer: C
Explanation: To construct a project schedule and explicitly show activity dependencies, the project manager uses the Precedence Diagramming Method (PDM). PDM creates a network diagram that visually represents activities and their logical relationships, which is essential during project initiation for scheduling.
Question 117
Which of the following would be the best means of presenting materials to and allowing interactive feedback from a project team?
A. Text message
B. Chat
C. Email
D. Videoconference
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Correct Answer: D
Explanation: A videoconference best supports presenting materials while enabling interactive, real-time feedback through discussion, screen sharing, and visual cues, which are superior to text, chat, or email for team collaboration.
Question 118
A project scheduler updates the project status with the following information: SPI = 1.25 and CPI = 0.85. Which of the following can the project manager infer about the current project status?
A. The project is ahead of schedule and under budget.
B. The project is behind schedule and over budget.
C. The project is ahead of schedule and over budget.
D. The project is behind schedule and under budget.
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Correct Answer: C
Explanation: SPI = 1.25 (> 1) indicates the project is ahead of schedule. CPI = 0.85 (< 1) indicates the project is over budget. Therefore, the project is ahead of schedule and over budget.
Question 119
A customer requests some changes to a product, and those changes are approved by the CCB. Which of the following should be changed first?
A. ROI
B. KPI
C. RACI
D. SOW
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Correct Answer: D
Explanation: Once a change request is approved by the Change Control Board, the first item to update is the Statement of Work (SOW) because it formally defines the agreed scope, deliverables, and work to be performed. Approved changes typically alter scope or deliverables, so the SOW must be revised to reflect the new agreement before updating metrics, roles, or financial indicators.
Question 120
Which of the following best describes a benefit of the CI/CD process?
A. Software delivery is sped up without compromising quality.
B. Incremental changes are done at the end of the project.
C. The software is integrated with other projects easily.
D. Updates are released every sprint.
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Correct Answer: A
Explanation: CI/CD automates integration, testing, and deployment, enabling faster and more frequent releases while maintaining or improving quality through continuous testing and feedback.
Question 121
Government projects require that personnel submit to background screenings for certain clearance requirements. Which of the following best describes this process?
A. Data security
B. Operational security
C. Physical security
D. Digital security
Show Answer
Correct Answer: B
Explanation: Background screenings and clearance requirements focus on controlling who can access sensitive operations, information, and activities. This is a core element of operational security (OPSEC), which aims to prevent sensitive information from being exposed through personnel, processes, or operations.
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