This is the free Comptia 220-1202 practice question bank —
100 of 187 total questions, each with a full explanation, free to
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Question 1
When a corporate laptop is connected to the company network, the laptop is able to reach external websites. However, when the laptop tries to reach any internal websites the following error message appears:
Hmm... Cannot reach this page.
Which of the following should a technician configure?
A. Subnet mask
B. DNS settings
C. Default gateway
D. DHCP
Show Answer
Correct Answer: B
Explanation: The laptop can access external websites, which confirms basic network connectivity, IP addressing, subnet mask, default gateway, and DHCP are functioning. Failure to reach internal websites typically indicates an issue resolving internal hostnames, which rely on internal DNS servers. Configuring the correct DNS settings allows the laptop to resolve internal website names correctly.
Question 1
Which of the following is required to have a central log-in for a Windows computer?
A. Domain membership
B. Workgroup
C. Active Directory
D. Local Group Policy Editor
Show Answer
Correct Answer: A
Explanation: A central log-in for Windows means authentication is handled centrally rather than by local accounts. For a Windows computer to use centralized authentication, it must be joined to a domain. Active Directory provides the service, but from the perspective of the computer itself, the requirement is domain membership. Workgroups and local Group Policy do not provide centralized logins.
Question 2
A network engineer is dealing with an emergency situation in which a wired network connection needs to be replaced. A facility manager tells the network engineer that the current connection goes underneath a carpet and must be rerouted. Which of the following is the best reason to reroute this connection?
A. Appropriate cable management removes a hazard.
B. Cleaning with a vacuum will create static electricity.
C. Labels for the cable routing are not appropriately displayed.
D. Walking over the cable can create intermittent issues.
Show Answer
Correct Answer: A
Explanation: Running a network cable underneath a carpet creates a physical safety hazard because it can be tripped over, crushed, or damaged by foot traffic. Rerouting the cable using appropriate cable management eliminates this hazard and aligns with safety and building standards. The other options are secondary or unlikely compared to the immediate safety concern.
Question 2
Which of the following allows users to prevent malware installation and the disclosure of sensitive information?
A. Secure Boot
B. Threat education
C. Email security gateway
D. Firewall
Show Answer
Correct Answer: B
Explanation: The phrase "allows users" points to a control that directly changes user behavior. Threat education trains users to recognize phishing, avoid malicious downloads, and handle sensitive information properly, thereby preventing both malware installation and data disclosure. The other options are technical controls that operate largely without user decision-making.
Question 3
An organization’s network engineering team provides the support team with web proxy information that all workstations need in order to access external web pages. Which of the following should the support team change?
A. DHCP lease configurations
B. Internet Options (LAN settings)
C. VPN endpoints
D. Primary DNS and gateway addresses
Show Answer
Correct Answer: B
Explanation: Web proxy settings that control how a workstation accesses external web pages are configured in the operating system or browser LAN/Internet Options. DHCP leases, DNS/gateway settings, and VPN endpoints do not directly define proxy usage for web traffic.
Question 3
Which of the following are system folders on the macOS? (Choose two.)
A. Applications
B. Spotlight
C. Time Machine
D. Library
E. FileVault
F. iCIoud
Show Answer
Correct Answer: A, D
Explanation: On macOS, system folders are directories that are part of the operating system’s core structure. **Applications** is a top-level system folder containing apps available to all users. **Library** (at the system level) stores system-wide resources such as frameworks, fonts, and support files. The other options are services or features, not actual system folders.
Question 4
Which of the following types of malware collects and sends data to an unknown third party without the user's consent?
A. Ransomware
B. Virus
C. Trojan
D. Spyware
Show Answer
Correct Answer: D
Explanation: Spyware is specifically designed to secretly collect information about a user’s activities and transmit that data to a third party without the user’s knowledge or consent. Ransomware encrypts data for extortion, viruses self-replicate, and trojans disguise themselves as legitimate software but do not necessarily focus on covert data collection.
Question 4
When logging in to a workstation, a technician notices that the roaming profile takes a long time to fully load. Which of the following should the technician check first to troubleshoot this issue?
A. The home folder for large files
B. The hard drive storage usage
C. The PSU's power output
D. Task Manager for unresponsive applications
Show Answer
Correct Answer: A
Explanation: Roaming profiles must copy user profile data from a central server to the workstation at logon. Large files or excessive data in the home folder/profile cause longer synchronization times, making this the first and most likely issue to check. The other options are not directly related to roaming profile load performance.
Question 5
A government organization forbids a systems administrator from configuring any servers without the presence of another employee. Which of the following threats is the company trying to mitigate?
A. Zero-day
B. On-path
C. Evil twin
D. Insider
Show Answer
Correct Answer: D
Explanation: Requiring a second employee to be present enforces separation of duties and reduces the risk that a trusted administrator could intentionally or unintentionally perform malicious actions. This control specifically mitigates insider threats, not external attacks like zero-day exploits, on-path attacks, or evil twin attacks.
Question 5
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:
Windows could not start the CRM Service on Local Computer 10169. The service did not start due to a log-on failure.
Which of the following would most likely cause this issue?
A. The user typed their account password incorrectly.
B. The bandwidth available is insufficient to run the application.
C. VLAN settings are blocking communication to the hosted application.
D. The LDAP service account used by the service is disabled.
E. The computer does not meet minimum hardware specifications.
Show Answer
Correct Answer: D
Explanation: The error explicitly states that the CRM Windows service failed to start due to a log-on failure. This points to a problem with the account configured to run the service. If the LDAP or service account is disabled (or otherwise invalid), Windows cannot authenticate it, causing the service to fail at startup. User password mistakes, bandwidth, VLANs, or hardware limitations would not produce a service log-on failure message.
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