A technician thinks a computer is not receiving some settings from the corporate domain. Which of the following tools should the technician use to gather more relevant information?
A. chkdsk
B. systeminfo
C. gpresult
D. nslookup
Show Answer
Correct Answer: C
Explanation: gpresult displays the Resultant Set of Policy (RSoP) for a computer and user, showing which Group Policy settings from the domain are applied or denied. This makes it the most appropriate tool for diagnosing why a computer is not receiving expected domain settings.
Question 11
After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later, and it is hot to touch, even when not in use. Which of the following should a technician do first?
A. Check for unauthorized device administrators.
B. Contact the software developer.
C. Run a mobile malware scan on the phone.
D. Ensure appropriate MDM policies are applied.
Show Answer
Correct Answer: C
Explanation: Rapid battery drain and device overheating immediately after installing an app from an advertisement are classic indicators of mobile malware (e.g., cryptominers, spyware). The first step is to identify and contain the threat by running a mobile malware scan. Actions like reviewing MDM policies, checking device administrators, or contacting a developer are secondary and depend on the scan results.
Question 12
A user wants to use a popular search engine. When the user enters the URL in the address bar. the web page displays the following message instead of the expected search engine:
The antivirus has expired.
Which of the following would most likely cause this issue?
A. Random pop-ups
B. Browser redirection
C. Certificate warnings
D. Internet failure
Show Answer
Correct Answer: B
Explanation: Seeing a fake message such as "The antivirus has expired" after entering a legitimate search engine URL is most commonly caused by browser redirection, typically due to adware or malware altering DNS or browser settings to redirect traffic to a scam page. The other options do not fit this behavior.
Question 12
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause?
A. Check the data usage limit.
B. Enable airplane mode.
C. Verify the last device reboot.
D. Enable Bluetooth connectivity.
Show Answer
Correct Answer: A
Explanation: The issue occurs only when the user is outside the office, indicating a difference between corporate Wi‑Fi and cellular data usage. A common cause is that mobile data limits or restrictions prevent uploads over cellular networks, while uploads work normally on internal Wi‑Fi. Checking the data usage limit directly addresses this likely root cause. The other options do not help diagnose or explain a location‑dependent upload failure.
Question 13
Which of the following data destruction methods is most appropriate to ensure that classified information on hard drives cannot be recovered?
A. Overwriting with a software-based secure erase program
B. Degaussing followed by physical shredding
C. Formatting with a low-level format tool
D. Encrypting the drives and storing them securely
Show Answer
Correct Answer: B
Explanation: Degaussing neutralizes magnetic domains on hard drive platters, rendering data unreadable, and physical shredding ensures the media itself is destroyed. This combination provides the highest assurance that classified data cannot be recovered, exceeding software overwriting, formatting, or encryption alone.
Question 13
A user is renaming a .txt file to a .xml file. After renaming the file. Windows Explorer shows the filename as Document.xml. However, the document properties shows the type of file as: Text Document(.txt). Which of the following controls enables the user to correctly change the file type?
A. Indexing options
B. Format command
C. Personalization
D. Hide extensions
Show Answer
Correct Answer: D
Explanation: Windows Explorer can hide known file extensions. If extensions are hidden, renaming a file from .txt to .xml may only change the visible name, not the actual file type. Disabling the 'Hide extensions for known file types' setting allows the user to see and correctly change the true file extension. The other options are unrelated to file type changes.
Question 14
A technician is working on a complex, large-scale software deployment. In which of the following places would the technician most likely reference deployment instructions?
A. File server
B. User's desktop
C. Email
D. Internal wiki
Show Answer
Correct Answer: D
Explanation: Deployment instructions for complex, large-scale software are typically documented and maintained in a centralized, up-to-date knowledge base. An internal wiki is designed for this purpose, allowing teams to store, organize, and update procedural documentation that technicians can reliably reference.
Question 14
A technician is setting up a computer for a new user. A requirement is that the user’s documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?
A. File attributes
B. User Account Control
C. Security groups
D. Folder redirection
Show Answer
Correct Answer: D
Explanation: Folder redirection is specifically designed to redirect user folders such as Documents to a network location, ensuring files are stored centrally rather than on the local computer. The other options relate to permissions or file behavior, not storage location.
Question 15
Whenever a user clicks on a .jpg, Notepad opens and displays illegible characters. Otherwise, the workstation functions normally. Which of the following is the most likely cause of this issue?
A. The workstation has been infected with malware.
B. The default application for image files is misconfigured.
C. The operating system needs the most current update.
D. A new image editor needs to be installed on the user’s computer.
Show Answer
Correct Answer: B
Explanation: Opening .jpg files in Notepad indicates that the file association for image files is set to Notepad instead of an image viewer. The system otherwise functioning normally rules out malware or OS issues, and no new editor is required—only correcting the default application.
Question 15
A technician recently installed a program that uses several anti-piracy technologies. When the program is launched, it briefly opens and then closes. Which of the following is most likely the reason?
A. 32-bit program on a 64-bit computer
B. CPU incompatibility
C. Outdated video card drivers
D. USB key not plugged in
Show Answer
Correct Answer: D
Explanation: Many anti‑piracy systems require a physical hardware dongle (USB key) to be present. If the dongle is missing, the application may briefly launch and then immediately close. The other options would typically produce clear error messages or prevent the system from operating normally rather than causing a silent exit.
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