A technician is setting up a new work phone for a user. The company requires that all phones be compliant with business standards and be up to date on all OS patches. Which of the following should the technician use to meet the requirements?
A. MDM
B. Antivirus software
C. BYOD
D. Content filtering
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Correct Answer: A
Explanation: A Mobile Device Management (MDM) solution allows an organization to enforce business standards, manage device configuration, and ensure devices are updated with the latest OS patches. The other options do not provide centralized policy enforcement and OS patch management.
Question 31
A user is trying to install 3-D rendering software on a new Windows computer, but the installation fails. An error states that the system does not meet the minimum hardware configuration. Which of the following features should the user check first?
A. USB speed
B. GPU requirements
C. NIC bandwidth
D. PSU wattage
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Correct Answer: B
Explanation: 3-D rendering software relies heavily on graphics processing capabilities. If installation fails due to minimum hardware requirements, the first component to verify is whether the system’s GPU meets the required specifications (such as supported APIs, VRAM, and processing power). USB speed, NIC bandwidth, and PSU wattage are not primary checks for software installation requirements.
Question 32
Which of the following threats is shoulder surfing an example of?
A. Zero-day
B. Evil twin
C. Social engineering
D. Brute-force
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Correct Answer: C
Explanation: Shoulder surfing involves observing a person to obtain sensitive information (e.g., watching them type a password), which exploits human behavior rather than technical vulnerabilities. This makes it a form of social engineering, not a zero-day, evil twin, or brute-force attack.
Question 33
A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?
A. A drawn pattern
B. A fingerprint
C. A password
D. A PIV card
Show Answer
Correct Answer: B
Explanation: The question asks for a hardening technique that is unique to each user. Biometrics provide inherent uniqueness to an individual. A fingerprint is a biometric identifier and is unique to each user, whereas a drawn pattern or password can be shared or duplicated, and a PIV card is a possession factor rather than a unique personal characteristic.
Question 34
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
A. Clear the browser's cached data and recent history.
B. Sign in to the company's cloud workspace application.
C. Install corporate DNS security software
D. Enable private mode for using the internet.
Show Answer
Correct Answer: A
Explanation: The pop-up warnings are likely generated by malicious or misleading website scripts and cached browser data rather than an active system infection. Since a malware scan is clean, the appropriate step is to clear the browser’s cache and recent history to remove stored scripts, cookies, or notifications causing the false alerts. The other options do not address the immediate browser-based issue.
Question 35
A technician must add an external web address as a trusted site. Which of the following settings should the technician configure?
A. System
B. Network and Sharing Center
C. Internet Options
D. Administrative Tools
Show Answer
Correct Answer: C
Explanation: Adding an external web address as a trusted site is done through Internet Options, under the Security tab, where Trusted Sites can be configured. Network and Sharing Center manages network connections, not browser security zones.
Question 36
Which of the following operating systems is used to join a domain?
A. Windows 10 Home
B. Windows 11 Home
C. Windows 11 Pro
D. Windows 11 SE
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Correct Answer: C
Explanation: Joining a traditional Windows domain (Active Directory) requires a Pro, Enterprise, or Education edition. Windows 10 Home and Windows 11 Home do not support domain join. Windows 11 SE is a restricted education edition managed via cloud tools and also does not support joining an on‑premises Active Directory domain. Windows 11 Pro does support domain join.
Question 37
Which of the following grants a user the minimum level of permissions necessary to perform duties?
A. Least privilege
B. Zero Trust
C. SSO
D. MFA
Show Answer
Correct Answer: A
Explanation: The principle of least privilege explicitly means granting users only the minimum permissions necessary to perform their job duties. Zero Trust is a security model, while SSO (single sign-on) and MFA (multi-factor authentication) are authentication mechanisms, not permission-scoping principles.
Question 38
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user’s laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has most likely occurred?
A. Ransomware
B. Failed OS updates
C. Adware
D. Missing system files
Show Answer
Correct Answer: C
Explanation: The antivirus infrastructure and the endpoint both show current engines and definitions, ruling out a real AV update failure. A false notification despite normal connectivity most commonly indicates adware generating deceptive security alerts to trick the user. Failed OS updates or missing system files would not typically create a fake antivirus out-of-date warning.
Question 39
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
A. Installer_x64.exe
B. Installer_Files.zip
C. Installer_32.msi
D. Installer_x86.exe
E. Installer_Win10Enterprise.dmg
Show Answer
Correct Answer: D
Explanation: Windows 10 Enterprise 32-bit requires a 32-bit (x86) installer. Installer_x86.exe is appropriate, whereas x64 is incompatible, .zip is not directly executable, .dmg is for macOS, and while .msi can be an installer, the correct 32-bit executable choice here is the x86 .exe.
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