An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?
A. Perform a secondary antivirus scan.
B. Educate the end user.
C. Reimage the computer.
D. Review system logs.
Show Answer
Correct Answer: B
Explanation: This question aligns with the standard CompTIA A+ malware removal process. After identifying the infection, quarantining the system, scanning, and successfully remediating the malware, the next step is post-remediation actions. Reviewing logs and running additional scans are part of verification during remediation, not after completion. Once the system is clean, the technician should educate the end user on safe practices to help prevent future infections. Therefore, the correct next step is educating the end user.
Question 51
A malicious actor uses multiple endpoints that are spread across multiple locations to target a single endpoint. Which of the following describes this threat?
A. On-path attack
B. Structured Query Language injection
C. Brute-force attack
D. Distributed denial of service
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Correct Answer: D
Explanation: The scenario describes many distributed endpoints across multiple locations overwhelming a single target, which is characteristic of a distributed denial-of-service (DDoS) attack.
Question 52
A small town’s clerk wants to work from home on a town-issued laptop. The clerk needs to be able to access documents on the town hall server. Which of the following solutions does a technician need to set up for the clerk?
A. VNC
B. RDP
C. VPN
D. SSH
Show Answer
Correct Answer: C
Explanation: The clerk needs secure remote access to internal town hall resources (documents on a server) from home. A VPN creates an encrypted tunnel that allows the laptop to connect to the town’s internal network as if it were on-site, enabling access to file servers securely. VNC and RDP are remote desktop technologies, not network access solutions, and SSH is primarily for secure command-line access to servers, not typical document access for a clerk.
Question 53
Which of the following security technologies is designed to enable security visibility and respond to traffic outside of the host and at the network level?
A. RADIUS
B. UAC
C. XDR
D. Antivirus
Show Answer
Correct Answer: C
Explanation: XDR (Extended Detection and Response) aggregates and correlates telemetry across multiple layers—including endpoint, network, and cloud—to provide security visibility and enable detection and response beyond a single host. RADIUS handles authentication, UAC controls access, and antivirus is primarily host-based.
Question 54
A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A. The technician should provide the customer with the appropriate SLA agreement.
B. The technician should inform the customer about replacement options for an increased cost.
C. The technician should project confidence and maintain a positive attitude.
D. The technician should be dressed in appropriate business casual attire to project expertise.
Show Answer
Correct Answer: C
Explanation: The customer is emotionally distressed due to the potential loss of irreplaceable data. In this situation, the most important communication technique is for the technician to project confidence and maintain a positive attitude, which helps calm the customer, build trust, and reassure them that the issue is being handled professionally. The other options focus on policies, sales, or appearance, which are secondary to addressing the customer's emotional state.
Question 55
A team member provides a link to an online slide deck presentation so other team members can add to the presentation. The link does not work for any of the other team members. Which of the following should the team check first?
A. Version history
B. Web browser compatibility
C. Viewing and sharing permissions
D. License management
Show Answer
Correct Answer: C
Explanation: If a shared link to an online slide deck does not work for other team members, the most common and immediate issue is that they do not have the correct access rights. Viewing and sharing permissions determine who can open, view, or edit the presentation. Version history, browser compatibility, and license management would not typically prevent all users from accessing the link at once.
Question 56
A user is unable to use the latest version of an application on a legacy, personal tablet. Which of the following is most likely the reason?
A. The OS is end-of-life.
B. Storage space is inadequate.
C. MDM is blocking updates.
D. The tablet is infected with malware.
Show Answer
Correct Answer: A
Explanation: Legacy personal tablets commonly cannot run the latest application versions because their operating systems are no longer supported by the app developer. Once an OS is end-of-life, new app versions are not compatible or available for installation. The other options are less likely: storage issues usually generate explicit errors, MDM applies to managed devices, and malware would not typically prevent version compatibility.
Question 57
An administrator must rename the administrator account on a Windows desktop. Which of the following tools is best for this task?
A. lusrmgr.msc
B. devmgmt.msc
C. gpedit.msc
D. eventvwr.msc
Show Answer
Correct Answer: A
Explanation: Renaming the built-in Administrator account on a Windows desktop is done through the Local Users and Groups console, which is accessed via lusrmgr.msc. The other tools manage hardware (devmgmt.msc), local group policies (gpedit.msc), or event logs (eventvwr.msc) and cannot rename user accounts.
Question 58
An employee is trying to connect their company laptop to an airport’s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?
A. Look for a wall socket with RJ45 and try to connect the laptop to it.
B. Contact the airport IT department.
C. Tell the employee that company policy prohibits connection to public Wi-Fi.
D. Reconnect to the network and read the pop-up carefully.
Show Answer
Correct Answer: D
Explanation: Many public Wi‑Fi networks use a captive portal that requires the user to accept terms or authenticate before internet access is granted. Closing the pop‑up window likely prevented this step, which explains why the connection exists but no websites load. Reconnecting and carefully completing the pop‑up process should restore access.
Question 59
A technician needs to install a home wireless router for a customer who wants to limit connections made to the network from the internet. Which of the following should the technician do?
A. Use content filtering.
B. Change the default password.
C. Configure the SSID settings.
D. Disable UPnP.
Show Answer
Correct Answer: D
Explanation: Disabling UPnP prevents devices and applications from automatically opening inbound ports on the router. This limits unsolicited connections from the internet and reduces exposure to external access attempts. Other options do not directly control inbound internet-initiated connections.
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