220-1202 Free Practice Questions — Page 5 (2026)

Question 21

A user wants to use a USB to move a 4.57GB .pst file from one Windows computer to another. Which of the following filesystems should the USB be formatted with?

A. ext4

B. NTFS

C. FAT32

D. APFS

Show Answer

Correct Answer: B

Explanation:
The file is 4.57 GB, which exceeds FAT32’s ~4 GB maximum file size. ext4 and APFS are not natively supported by Windows. NTFS supports large files and is fully compatible with Windows systems, making it the correct choice.

Question 21

Which of the following controls access to certain services to ensure that administrators are not automatically given elevated permissions?

A. РАМ

B. MFA

C. DLP

D. SSO

Show Answer

Correct Answer: A

Explanation:
The control that ensures administrators are not automatically granted elevated permissions is Privileged Access Management (PAM). PAM enforces just-in-time or approval-based elevation rather than standing privileges. Option A refers to PAM (despite the typographical rendering), while MFA, DLP, and SSO do not manage privileged access levels.

Question 22

Which of the following commands is used to look up DNS records for a remote host?

A. find

B. curl

C. dig

D. ip

Show Answer

Correct Answer: C

Explanation:
The `dig` command is specifically designed to query DNS servers and look up DNS records for remote hosts. The other options serve different purposes: `find` searches files, `curl` transfers data over URLs, and `ip` manages network interfaces and routing.

Question 23

A support specialist must allocate a shared folder. Which of the following commands should the specialist use?

A. cd

B. net use

C. mkdir

D. ipconfig

Show Answer

Correct Answer: B

Explanation:
"Allocate a shared folder" in a Windows support context typically means connecting or mapping a network shared folder for use. The `net use` command is used to connect to shared resources and map network drives. `mkdir` only creates a local directory and does not allocate or connect to a shared folder.

Question 24

A company wants to perform an in-place upgrade of operating systems on all workstations. All types of removable storage are disabled for security reasons. Which of the following is the best way to upgrade while keeping security settings in place?

A. Using an external hard drive to upgrade the OS

B. Copying the ISO file to each workstation and executing

C. Setting up image deployment for PXE

D. Using a hardware token to access upgrade files

Show Answer

Correct Answer: C

Explanation:
PXE-based image deployment allows in-place or automated OS upgrades over the network without using removable media, which aligns with the security requirement that all removable storage be disabled. It also enables centralized control and consistent deployment across all workstations. The other options rely on removable media or local file transfer methods that may violate security policies or be impractical at scale.

Question 25

A user submits a support ticket after receiving the following error: The technician confirms that the website loads properly on a test workstation. Which of the following is a possible cause for this error?

A. Misconfigured security settings

B. Unencrypted network

C. Missing SSL certificate

D. Incorrect NTP settings

Show Answer

Correct Answer: D

Explanation:
An incorrect system time due to bad NTP settings can cause SSL/TLS certificate validation to fail (e.g., certificate not yet valid or expired) on one user’s machine, while the site loads normally on a correctly configured test workstation.

Question 26

A developer who is using a personal laptop that is running Windows wants to leverage virtual technologies. The developer does not see an option to enable the Hyper-V feature. Which of the following is the most likely reason?

A. The system is not fully patched.

B. The OS edition is Home.

C. The motherboard does not have a TPM.

D. The user has not joined a domain.

Show Answer

Correct Answer: B

Explanation:
Hyper-V is not available on Windows Home editions; it requires Windows Pro, Enterprise, or Education. Therefore the option to enable Hyper-V will not appear on a Home edition system.

Question 27

Which of the following is a reason to keep the air temperature and humidity level within proper limits in environments with multiple active computers and peripherals?

A. To inhibit power surges

B. To control dust

C. To reduce fire risks

D. To prevent static discharge

Show Answer

Correct Answer: D

Explanation:
Maintaining proper temperature and humidity in environments with many computers helps prevent static electricity buildup. Low humidity increases the likelihood of static discharge, which can damage sensitive electronic components, so controlling these conditions reduces that risk.

Question 28

A client provides a large spreadsheet to a business analyst for review. When the analyst attempts to open the spreadsheet, the system freezes until the application crashes. Which of the following should a technician do next?

A. Run a malware scan on the file received from the client.

B. Validate that the file extension of the shared spreadsheet is compatible.

C. Review event logs for error messages relating to the application.

D. Perform an upgrade on the spreadsheet application.

Show Answer

Correct Answer: C

Explanation:
When an application freezes and crashes while opening a file, the next troubleshooting step is to gather diagnostic information. Reviewing the system and application event logs can reveal specific error messages or faulting modules that identify whether the issue is due to application bugs, file corruption, resource exhaustion, or other system-level problems. This should be done before taking corrective actions like upgrades or security scans.

Question 29

Which of the following script types requires that the system mode is set to Unrestricted to run unsigned scripts?

A. .js

B. .py

C. .ps1

D. .bat

Show Answer

Correct Answer: C

Explanation:
PowerShell scripts use the .ps1 extension and are governed by PowerShell execution policies. To run unsigned .ps1 scripts, the execution policy must be set to Unrestricted (or a similarly permissive policy). The other listed script types are not controlled by PowerShell execution policies.