AB-100 — Agentic AI Business Solutions Architect Study Guide

Question 42

A company uses Microsoft Foundry agents. You need to ensure that an agent can dynamically use external tools at runtime without updating the agent. What should you include in the solution?

Question 43

A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work. You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements: • Provide AI-driven assistance to help staff organize and resolve work orders. • Deliver contextual AI support to frontline workers as they prepare for and complete customer appointments. Which two components should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question 27

A company has a Microsoft Foundry generative AI model. You need to evaluate the model's output to measure the overall quality and coherence of generated responses. The evaluation must use GPT-4o as a judge and return a numeric score for each output. Which type of metric should you use?

Question 24

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You add fields to the opportunity summary. Does this meet the goal?

Question 37

A company processes invoices stored across multiple systems in multiple formats. You need to implement an AI solution to automate the invoice processing. The solution must meet the following requirements: • Automate multi-step invoice processing tasks, including document analysis, data validation, and approval routing. • Enable users to interact directly via Microsoft Teams to review and approve invoices. • Minimize development efforts to define and customize approval workflows. What should you include in the solution?

Question 38

A company uses a Microsoft Copilot Studio agent to automate tasks in a web app. During testing, you discover that the automation sometimes fails because of frequent changes to the app's user interface. You need to recommend a solution to ensure that the agent successfully automates the tasks. The solution must minimize changes to the agent. What should you include in the recommendation?

Question 17

A company has Microsoft Copilot Studio agents. The company plans to deploy custom connectors across development, test and production environments. You need to design an application lifecycle management (ALM) process to ensure consistency and prevent direct editing in production. Which two actions should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question 50

A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support. The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online. You need to recommend a solution to ensure that the agent can deliver accurate and timely responses. What should you recommend?

Question 32

You need to recommend a security solution for agents in a Microsoft Power Platform environment. The agents must use only approved connectors and services. The solution must prevent the agents from accessing sensitive data. What should you recommend?

Question 8

A company has an AI agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?

Question 31

A company has an AI business solution that uses Microsoft Copilot Studio agents. You need to recommend prompt best practices to improve the effectiveness of agent interactions. Which two actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question 26

DRAG DROP - A company plans to implement an AI business solution for a consumer goods company. You need to create agents that meet the following requirements: • Orchestrate the sales order fulfillment and shipping of goods to customers. • Analyze historical data and trends to replenish stock. Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 22

HOTSPOT - You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements: • Use a centralized workspace for AI models. • Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding. What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 45

You need to design a Microsoft Copilot Studio agent for customer support. The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort. What should you include in the design?

Question 48

A company has an AI agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?