MB-910 Free Practice Questions — Page 5

Question 41

DRAG DROP - A heating and cooling company uses many disparate systems to track technicians and the work performed at customer sites. A dispatcher wants to implement Dynamics 365 Field Service. The dispatcher needs to ensure that all their current processes can be performed with the new system. Match each requirement to the lifecycle stage in Dynamics 365 Field Service. Instructions: To answer, drag the appropriate lifecycle stage from the column on the left to its requirement on the right. Each lifecycle stage may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point.

Question 42

HOTSPOT - A company uses Dynamics 365 Customer Insights. Select the answer that correctly completes the sentence.

Question 43

DRAG DROP - A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues. Cases need to be assigned to employees based on predetermined criteria. You need to determine which routing rules to configure. Which routing rules should you configure? To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 44

HOTSPOT - A company uses Dynamics 365 Field Service. Technicians in the company use work orders and inspections to complete their tasks. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Question 45

A company interacts with customers on the company website. The company wants to improve the customer experience by using conversational AI to filter information before the agent is contacted. You need to recommend a product that meets the requirement. Which product should you recommend?

Question 46

HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:

Question 47

DRAG DROP - A company uses Omnichannel for Dynamics 365 Customer Service. You need to train a new employee on Omnichannel features. Match each feature to its definition. To answer, drag the appropriate feature from the column on the left to its definition on the right. Each feature may be used once, more than once, or not at all. Each correct match is worth one point.

Question 49

HOTSPOT - A company plans to use Dynamics 365 Customer Voice to send surveys. Surveys must be able to capture responses in a format suitable for reporting. You need to identify which question type to use for each use case. Which question types should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 50

HOTSPOT - You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Question 51

HOTSPOT - A company uses Dynamics 365 Field Service. Employees need to schedule bookings while viewing work order details. Which feature should you recommend? Select the answer that correctly completes the sentence.