MB-910 Free Practice Questions — Page 4

Question 31

A company uses Dynamics 365 Field Service. A technician needs to create a checklist to determine the work that needs to be performed for a work order. You need to create the checklist. Which tool should you use?

Question 32

HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Question 33

HOTSPOT - You are teaching a Dynamics 365 Sales course to app makers. You explain the following data configuration: • The customer’s name is the company name. • Phone calls and appointments with companies and their employees can be associated with the appropriate records. You need to specify where customer and phone call data are stored. In which tables is the data stored? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 34

HOTSPOT - A company provides mobile catering services for corporate and special events. A cooking team arrives at a customer site with mobile cooking stations and ingredients to prepare meals for a customer audience. The company has identified that Dynamics 365 Field Service allows them to respond to the following requirements: • Schedule mobile catering teams composed of one chef, three cooks, and one presenter. • Ensure that adequate ingredients are available and track ingredient shortages. • Capture timing details to complete a customer order within three hours. You need to configure the system. Which components should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 35

You use Dynamics 365 Sales for opportunity management. Different salespeople collaborate on opportunities but do not always have the required permissions to access the opportunities. You need to provide salespeople with access to the opportunities they are working on. What should you create?

Question 36

DRAG DROP - A company plans to implement Dynamics 365 Customer Service. The company has the following requirements: • Track responses to a service call based on the time guaranteed for a customer. • Track the remaining number of maintenance checks based on the quantity of checks allocated to each customer. You need to configure the tracking requirements. Which components should you use? To answer, move the appropriate components to the correct requirements. You may use each component once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 37

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question 38

A company plans to use Dynamics 365 Sales. The company requires every AI feature related to sales be available. You need to determine which solution to use. Which solution should you identify?

Question 39

DRAG DROP - You plan to use sales forecasts in Dynamics 365 Sales. You need to explain how forecasts can benefit the salesperson, their manager, and the sales enablement manager. Which forecasting benefits should you explain? To answer, move the appropriate forecasting benefits to the correct sales role. You may use each forecasting benefit once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 40

DRAG DROP - A salesperson creates a record in Dynamics 365 Sales for a potential customer. The salesperson is unable to find the record and knows the customer’s first name only. You need to help the salesperson find the record. Match each search type to its scenario. Instructions: To answer, drag the appropriate search type from the column on the left to its scenario on the right. Each search type may be used once, more than once, or not at all. Each correct match is worth one point.