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MB-910 Free Practice Questions

This is the free Microsoft MB-910 practice question bank — 100 of 186 total questions, each with a full explanation, free to read with no signup required. Updated 2026-04-24.

Every answer is verified against official Microsoft documentation — see our methodology.

Question 1

A company is evaluating finance and operations features. The company has multiple jobs that must be run in batch concurrently overnight. The company is concerned about overall performance. You need to recommend a way to balance the load in the batch jobs. What should you recommend?

A. Batch task sequencing
B. Active batch periods
C. Batch groups
Show Answer
Correct Answer: C
Explanation:
Batch groups allow batch jobs to be distributed across different batch servers or threads, enabling parallel execution and better load balancing. By assigning jobs to specific batch groups, the company can control resource usage and improve overall overnight batch performance.

Question 2

HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Illustration for MB-910 question 2
Show Answer
Correct Answer: No Yes No
Explanation:
Security roles, duties, and privileges are created in Visual Studio (AOT), not in the System administration module. Security roles can be assigned via Microsoft Entra ID (Azure AD) group membership. Finance and operations apps support custom roles, not only Microsoft-provided ones.

Question 3

A company wants an application that meets the following requirements: • Display the latest news about the company. • Recommend leads to sales team members. You need to identify an application to meet the requirements. What should you recommend?

A. Dynamics 365 Sales
B. Dynamics 365 Field Service
C. Dynamics 365 Customer Service
D. Dynamics 365 Customer Insights - Journeys
Show Answer
Correct Answer: A
Explanation:
Dynamics 365 Sales is specifically designed for sales teams. It can surface the latest company and market news through Microsoft 365, LinkedIn, and Copilot integrations, and it includes AI-driven sales insights that score and recommend leads to sales team members. The other options do not focus on lead recommendation for sales users.

Question 4

A company is evaluating Dynamics 365 Supply Chain Management. You need to identify the available modules in Supply Chain Management. Which two modules can you identify? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

A. Procurement and sourcing
B. Fixed assets
C. Time and attendance
D. Cash and bank management
E. Inventory management
Show Answer
Correct Answer: A, E
Explanation:
Dynamics 365 Supply Chain Management includes core operational modules such as Procurement and sourcing and Inventory management. Fixed assets, Time and attendance, and Cash and bank management belong to Finance or Human Resources modules rather than Supply Chain Management.

Question 5

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. tile rearranging
B. bookmarks
C. filters
D. sorting
Show Answer
Correct Answer: C, D
Explanation:
The Omnichannel Sentiment Analysis dashboard supports user-level personalization such as applying filters to focus on specific channels, time ranges, or queues, and sorting data within visuals to change how results are ordered. Tile rearranging and bookmarks are not supported personalization features for this embedded dashboard.

Question 6

A company is using a customer engagement app in Dynamics 365. A user requests a list of all accounts with disqualified leads. You need to provide the list. What should you use?

A. Categorized search
B. Advanced Filter
C. Relevance search
D. Quick Find
Show Answer
Correct Answer: B
Explanation:
To list all accounts that have related leads with a specific status (disqualified), you need a query that can filter across related entities and apply conditions on lead status. Advanced Find (Advanced Filter) in Dynamics 365 supports building such complex, relationship-based queries. Categorized search, relevance search, and quick find are designed for simple searches, not detailed relational filtering.

Question 7

HOTSPOT - You use Sales Insights. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Illustration for MB-910 question 7
Show Answer
Correct Answer: Predictive lead scoring helps to prioritize efforts by monitoring notes: No Relationship analytics displays information about colleagues who are connected to a lead you are working with through social media: Yes Who knows whom provides information about colleagues who may be familiar with a lead you plan to work with: Yes
Explanation:
Predictive lead scoring ranks leads using activity and engagement data, not note monitoring. Relationship analytics shows social connections between colleagues and leads. Who knows whom identifies internal colleagues with existing relationships to a lead.

Question 8

DRAG DROP - A company uses Dynamics 365 Field Service. You need to describe the work order lifecycle. In which order should you navigate the stages when a work order is created? To answer, move all stages from the list of stages to the answer area and arrange them in the correct order.

Illustration for MB-910 question 8
Show Answer
Correct Answer: Schedule Dispatch Service Review/Approval
Explanation:
In Dynamics 365 Field Service, a work order is first scheduled, then dispatched to a resource, the service is performed, and finally the work is reviewed and approved for closure and billing.

Question 9

HOTSPOT - You are investigating the reporting capabilities for Dynamics 365 applications. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Illustration for MB-910 question 9
Show Answer
Correct Answer: No Yes
Explanation:
Dynamics 365 data can be accessed and reported on using tools beyond embedded app reports (e.g., Power BI, Dataverse access). Dynamics 365 Sales supports interactive charts with drill-down capabilities.

Question 10

HOTSPOT - A company uses Dynamics 365 Customer Voice. You need to distribute surveys to different groups of anonymous users by using built-in tools. Which distribution methods should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Illustration for MB-910 question 10
Show Answer
Correct Answer: People walking by a booth at a trade show: QR code Anonymous visitors to a Microsoft Power Pages portal: Embed in a web page
Explanation:
QR codes allow quick, anonymous access to surveys in physical locations like trade shows. Embedding the survey in a web page is the built-in method to collect responses from anonymous users visiting a Power Pages portal.

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