MB-910 Free Practice Questions — Page 6

Question 52

HOTSPOT - You are using Dynamics 365 Field Service inspections. For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Question 53

HOTSPOT - A company plans to implement a solution to send a survey after a case is closed. The survey tool must send the survey with the case number, contact name, and results linked to the case record. You need to create the survey. Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 54

DRAG DROP - A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department. The manager wants to improve productivity. You need to recommend a solution. Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 55

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement?

Question 56

DRAG DROP - A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features. A customer service manager plans to use dashboards for the management team. You need to describe which visualization should be used for each requirement. Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 57

DRAG DROP - You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business. You need to determine how each requirement will be fulfilled. Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 58

You are evaluating Dynamics 365 Customer Service for a company. A company executive needs to understand which knowledge management features are available. You need to describe the features. Which three features should you describe? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Question 59

DRAG DROP - A company plans to use several Dynamics 365 apps for business operations. The company plans to use Microsoft Power Platform services to meet several business requirements. Match each requirement to the Power Platform service. Instructions: To answer, drag the appropriate Power Platform service from the column on the left to the requirement on the right. Each Power Platform service may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point.

Question 60

A company plans to use Microsoft Power Platform. The company requires a solution that includes contact, account, lead, and opportunity tables. You need to recommend a solution. Which two apps should the company use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question 61

HOTSPOT - A company uses Dynamics 365 Customer Insights. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.