MB-910 Free Practice Questions — Page 2

Question 11

DRAG DROP - A company schedules technicians by using Dynamics 365 Field Service. You need to demonstrate to the customer which tools are used for the different scheduling types. Match each tool to its scheduling type. To answer, drag the appropriate tool from the column on the left to its scheduling type on the right. Each tool may be used once, more than once, or not at all. Each correct match is worth one point.

Question 12

DRAG DROP - A company is evaluating how information is stored in Dynamics 365 Sales when the company uses a web client. You need to identify the storage methods for each data type. Which storage method should you identify? To answer, move the appropriate storage methods to the correct data types. You may use each storage method once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 13

HOTSPOT - An IT manager must modify the default Dynamics 365 Sales app and add a custom sales report to the app. You need to describe the actions required. Which actions should you perform for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 14

DRAG DROP - Dynamics 365 Customer Service has the following requirements: • Issues created on a website must be added to Dynamics 365 Customer Service. • A customer must be limited to opening no more than 10 issues a month. • Escalations must be organized into an area that ensures managers can view escalated issues. You need to identify the areas in the system that meet the requirements. Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Question 15

DRAG DROP - A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department. The manager wants to improve productivity. You need to recommend a solution. Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 16

HOTSPOT - You use Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data. Select the answer that correctly completes the sentence.

Question 17

HOTSPOT - You plan to use Dynamics 365 Connected Field Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Question 18

HOTSPOT - A company uses Dynamics 365 Sales to manage its sales process. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Question 19

You need a product that can display customer information from multiple sources in silos. Which product should you select?

Question 20

HOTSPOT - A company is using Microsoft Power Platform. Select the answer that correctly completes the sentence.