A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the computer is restarted and the printer is power cycled. A technician remotes into the PC and confirms that the spooler stops working when this report is sent. After clearing the spooler and reinstalling the drivers from the manufacturer's website, the issue persists. No other sites using the application report similar issues. Which of the following is most likely causing the issue?
A. The manufacturer is curating content before it reaches the device to preserve ink.
B. The application has a bug that the developer needs to address.
C. The system is using the postscript language instead of the PCL.
D. Personal preferences have changed and documents with graphics are now online-only.
Show Answer
Correct Answer: C
Explanation: The issue is triggered by a specific report and causes the print spooler to crash despite reinstalling the printer driver. Since the application works at other sites, the problem is most likely an incompatibility between the report's output and the printer's page description language on this client. A PostScript/PCL mismatch can cause failures with specific print jobs, whereas the other options are implausible or contradicted by the scenario.
Question 67
Which of the following will most likely be installed in an NVMe port on the motherboard of a desktop PC?
A. SATA drive
B. Solid-state drive
C. SAS drive
D. Optical drive
Show Answer
Correct Answer: B
Explanation: NVMe is a storage protocol used by solid-state drives, typically connected through an M.2 slot or PCIe interface on the motherboard.
Question 68
A user's company-issued smartphone is swollen and will not fit in its protective enclosure. Which of the following would a technician most likely do?
A. Replace the battery.
B. Upgrade the RAM.
C. Change the case.
D. Restore to the factory settings.
Show Answer
Correct Answer: A
Explanation: A smartphone that has become swollen is most commonly experiencing lithium-ion battery swelling, which is a safety hazard. The appropriate action is to replace the battery (or the device if the battery is not user-serviceable), not change the case, upgrade RAM, or perform a factory reset.
Question 68
Which of the following wireless networking technologies primarily operates in the 5GHz frequency band?
A. Bluetooth
B. 802.11ас
C. NFC
D. RFID
Show Answer
Correct Answer: B
Explanation: 802.11ac (Wi‑Fi 5) operates in the 5 GHz band. Bluetooth and NFC use much lower frequency bands, while RFID operates across several bands depending on the system.
Question 69
Which of the following cable types is used to connect a display?
A. DVI
B. RJ45
C. SATA
D. USB 1.1
Show Answer
Correct Answer: A
Explanation: DVI (Digital Visual Interface) is a video display interface used to connect monitors and displays. RJ45 is an Ethernet networking connector, SATA is used for storage devices, and USB 1.1 is a general peripheral interface rather than a standard display cable.
Question 69
An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be done next?
A. Reinstall the printer.
B. Adjust the print tray.
C. Update the printer driver.
D. Change the toner.
Show Answer
Correct Answer: C
Explanation: Because the application prints correctly from a newer computer, the printer and toner are likely functioning. Unreadable text from only the affected computer points to a printer-driver issue; update the driver.
Question 70
A user asks a technician for assistance with a printer that has stopped printing. The user states that the print jobs are generated from a website and are difficult to re-create. When the technician remotes into the user's computer, they can see many jobs in the queue. The issue persists after the user performs a hard reset of the printer. Which of the following will most likely fix the issue?
A. Restarting the print spooler service on the local computer
B. Deleting all the jobs and having the user restart their computer
C. Making sure the printer is using the latest PCL driver
D. Updating the manufacturer's firmware on the printer
Show Answer
Correct Answer: A
Explanation: A stuck print queue after a printer hard reset is most commonly resolved by restarting the Print Spooler service on the local computer. This resets the spooler and allows queued jobs to resume or be cleared without requiring the user to recreate difficult-to-generate web print jobs. Deleting the jobs would lose them, while updating drivers or firmware is not the most likely fix for an already-stuck queue.
Question 70
Two workstations are connected to a LAN that does not have internet access. A user reports that they are unable to access a network service after a power outage. The web page warns the user that the site is insecure. Which of the following will most likely resolve the certificate error? (Choose two.)
A. Renewing the SSL certificate
B. Setting the system date and time in the BIOS
C. Replacing the CMOS battery
D. Adjusting the browser security settings
E. Opening the HTTPS port on the workstation’s firewall
F. Scanning the LAN for unauthorized devices
Show Answer
Correct Answer: B, C
Explanation: After a power outage, the workstation’s clock may have reset. An incorrect date or time can make a valid certificate appear expired or not yet valid. Set the correct system date and time in the BIOS, and replace a failing CMOS battery if the clock keeps resetting.
Question 71
Which of the following network technologies is used for the operation of physical access control systems?
A. 802.1Х
B. VPN
C. GPS
D. RFID
Show Answer
Correct Answer: D
Explanation: RFID (Radio-Frequency Identification) is commonly used in physical access control systems for badge- and card-based entry. 802.1X is for network access control, VPN provides secure remote network connectivity, and GPS is for positioning and location services.
Question 71
A company implements a new policy that prohibits users from installing unapproved applications on corporate tablets. Which of the following should the technician use to enforce this policy?
A. MDM
B. ACL
C. DRM
D. PAM
Show Answer
Correct Answer: A
Explanation: Mobile Device Management (MDM) lets administrators enforce policies on corporate tablets, including restricting app installation to approved applications. ACLs control access to resources, DRM protects digital content, and PAM manages privileged accounts.
$19
Get all 338 questions with detailed answers and explanations
Instant download HTML + PDF delivered the moment payment clears.
Secure Stripe checkout we never see or store your card details.
7-day refund if files are defective see our refund policy.