An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?
A. Flash the BIOS
B. Update the drivers
C. Try a different charger
D. Replace the battery
Show Answer
Correct Answer: D
Explanation: If the laptop immediately shuts down when undocked, even with a known-good charging cable, it indicates the system cannot run on battery power. This behavior is typical of a failed or degraded battery that no longer holds a charge. Replacing the battery is the appropriate next step.
Question 60
A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?
A. Replace the pickup rollers
B. Clean the printheads
C. Switch the paper type
D. Change the ribbon
Show Answer
Correct Answer: B
Explanation: If replacing the ink cartridge does not fix poor print quality on a desk (inkjet) printer, the next most likely cause is clogged or dried ink in the printhead nozzles. Cleaning the printheads is a standard troubleshooting step to restore proper ink flow and resolve streaking, fading, or missing lines.
Question 61
A technician is setting up a scan-to-SMB function on a multifunction printer. Which of the following connection types should the technician configure?
A. Email server
B. SFTP connection
C. Network share
D. Print services
Show Answer
Correct Answer: C
Explanation: Scan-to-SMB uses the Server Message Block protocol to place scanned documents into a shared folder on a networked computer or server. Therefore, the technician must configure a network share as the destination.
Question 62
An employee’s screen keeps flashing. Sometimes the picture goes out and comes back. The employee checks the power cord and confirms the device is plugged in fully. Which of the following should a technician check for first?
A. Loose video cable
B. Failing graphics card
C. Conflicting drivers
D. Swollen motherboard capacitor
Show Answer
Correct Answer: A
Explanation: Intermittent flashing or loss of picture is most commonly caused by a loose or faulty video cable. Following standard troubleshooting methodology, after confirming power is connected, the next step is to check simple physical connections before suspecting hardware failure or software issues.
Question 63
A user is testing a new OS that is contained on a USB drive. The user wants the new OS to load automatically when the computer is turned on. Which of the following should the user configure?
A. BIOS password
B. Trusted Platform Module
C. USB permissions
D. Boot options
Show Answer
Correct Answer: D
Explanation: To make the system automatically load an operating system from a USB drive at startup, the user must configure the boot order/boot priority in the BIOS or UEFI. Boot options determine which device the computer checks first for an OS. The other options (BIOS password, TPM, USB permissions) do not control startup device selection.
Question 64
After troubleshooting a computer's connectivity, the network team determines there is a port-flapping issue. After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?
A. Convert the patch cable to a crossover cable
B. Test the patch cable from the computer to the network closet
C. Verify the length of the patch cable meets current standards
D. Replace the patch cable from the device to the wall
Show Answer
Correct Answer: D
Explanation: Port flapping is most commonly caused by a physical layer problem. The technician has already ruled out the switch port by moving to a different port, so the next logical step is to eliminate the most likely remaining cause: a faulty patch cable. Best practice in troubleshooting is to swap with a known-good cable before performing more involved testing. Option B is also poorly worded, as a patch cable does not run from the computer to the network closet; structured cabling does. Therefore, replacing the patch cable from the device to the wall is the correct next step.
Question 65
Which of the following can be used to logically segment networks?
A. MAC
B. VLAN
C. NIC
D. DSL
Show Answer
Correct Answer: B
Explanation: Logical network segmentation refers to dividing a network into separate broadcast domains without changing the physical infrastructure. VLANs (Virtual Local Area Networks) are specifically designed for this purpose, allowing devices on the same physical switches to be grouped into isolated logical networks. MAC addresses, NICs, and DSL do not provide logical segmentation of networks.
Question 66
A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?
A. Update the printer drivers.
B. Select the correct paper size.
C. Clean the pickup rollers.
D. Replace the toner cartridge.
Show Answer
Correct Answer: C
Explanation: Intermittent paper feed issues are most commonly caused by worn or dirty pickup rollers losing traction on the paper. After verifying the problem through testing, the next troubleshooting step is to clean the pickup rollers. Driver updates, paper size selection, or toner replacement do not address paper feeding mechanics.
Question 67
A customer reports that a workstation has no internet connectivity. A technician confirms the port is disabled. Which of the following is most likely responsible for the issue?
A. Patch panel
B. Physical NIC
C. Managed switch
D. Stand-alone firewall
Show Answer
Correct Answer: C
Explanation: A port being "disabled" typically indicates it has been administratively shut down through software configuration. Only a managed switch provides the capability to enable or disable individual switch ports via management interfaces. A patch panel is passive, a physical NIC failure would not show as a disabled switch port, and a stand‑alone firewall does not disable individual access switch ports.
Question 68
HOTSPOT
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A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
INSTRUCTIONS
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Click on the BIOS system information and each component to view the specifications.
Select the appropriate cause and resolution for the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Show Answer
Correct Answer: Cause: Overclocking
Resolution: Lower CPU clock speed
Explanation: BIOS shows a 10‑core CPU running at 4.5 GHz with a temperature of 100 °C. This indicates the CPU is overclocked beyond stable thermal limits, causing system lockups shortly after startup. Reducing the CPU clock speed lowers heat output and restores stability.
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