Which of the following should a company use to implement automatic time synchronization?
A. DHCP
B. UTM
C. NTP
D. AAA
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Correct Answer: C
Explanation: NTP (Network Time Protocol) is the standard protocol used to automatically synchronize the clocks of computers and network devices across a network. DHCP assigns IP configuration, UTM is a security appliance, and AAA handles authentication, authorization, and accounting.
Question 112
A user keeps getting an error message when trying to print a letter. The printer is normally used to print cards and invitations. The user tries printing from a different computer, but the issue persists. Which of the following should the user do to resolve the issue?
A. Print fewer pages.
B. Print on card stock.
C. Replace the rollers.
D. Change the paper tray setting.
Show Answer
Correct Answer: D
Explanation: Because the issue occurs from multiple computers, the problem is likely with the printer itself rather than a specific workstation. A printer primarily configured for cards or invitations may have its tray or media type set for cardstock or a non-letter media. Printing a standard letter can trigger a paper/media mismatch error until the paper tray settings are changed to match the loaded paper.
Question 113
Which of the following internet connection types is the best for extremely high data transfer with symmetrical upload and download speeds?
A. DSL
B. Cellular
C. Fiber
D. Satellite
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Correct Answer: C
Explanation: Fiber-optic internet provides the highest data transfer rates among the listed options and commonly supports symmetrical upload and download speeds, unlike DSL, cellular, or satellite connections.
Question 114
A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?
A. Roll back recent system updates
B. Reinstall RAM in different slots
C. Update the OS to the latest version
D. Replace the faulty motherboard
Show Answer
Correct Answer: B
Explanation: If two 16GB DIMMs are installed but only 16GB is detected, the quickest and most cost-effective first step is to reseat the memory and ensure the modules are installed in the correct motherboard slots. Improper seating or incorrect slot population commonly causes only one DIMM to be recognized. Rolling back updates or updating the OS is unlikely to resolve a hardware detection issue, and replacing the motherboard is premature without basic troubleshooting.
Question 115
A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently. Upon investigation, a technician finds the RJ45 pin is not properly terminated. Which of the following networking tools is most appropriate to fix the issue?
A. Toner probe
B. Cable tester
C. Punchdown
D. Crimper
Show Answer
Correct Answer: D
Explanation: An improperly terminated RJ45 connector is repaired by cutting off the faulty connector and attaching a new RJ45 plug using a crimping tool. A toner probe traces cables, a cable tester verifies cable integrity but does not repair it, and a punchdown tool terminates wires on patch panels or keystone jacks rather than RJ45 plugs.
Question 116
Which of the following internet connection types provides the fastest speeds and greatest coverage in less populated areas with minimal infrastructure?
A. Fiber
B. Cable
C. DSL
D. Cellular
Show Answer
Correct Answer: D
Explanation: Cellular networks (especially modern 4G LTE and 5G) provide broad coverage in less populated areas without requiring extensive wired infrastructure to each location. Fiber offers the highest speeds where available but has limited deployment in rural areas due to infrastructure costs. Cable and DSL also depend on existing wired infrastructure and generally have more limited rural availability.
Question 117
A company provides cell phones to employees who travel internationally. An employee brings their phone to the help desk so the necessary equipment can be installed. However, the technician cannot install any new hardware on the phone. Which of the following will the technician require so the phone can connect to a different provider?
A. USB-C
B. SD card
C. eSIM
D. MDM
Show Answer
Correct Answer: C
Explanation: An eSIM is an embedded, software-configurable SIM that allows a phone to be provisioned for a different cellular carrier without installing new physical hardware. USB-C is a connector, an SD card provides storage, and MDM manages devices but does not replace the cellular subscriber identity needed to connect to another provider.
Question 118
An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?
A. Flash the BIOS
B. Update the drivers
C. Try a different charger
D. Replace the battery
Show Answer
Correct Answer: D
Explanation: If the laptop operates normally while docked or connected to external power but immediately shuts down when undocked, and swapping the charging cable does not resolve the issue, the next logical step is to replace the battery. A failed battery cannot provide power once external power is removed. BIOS flashing or driver updates are not the most appropriate next step for this symptom, and trying a different charger is unnecessary given the issue occurs specifically when undocking and the cable has already been ruled out.
Question 119
A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?
A. Replace the pickup rollers
B. Clean the printheads
C. Switch the paper type
D. Change the ribbon
Show Answer
Correct Answer: B
Explanation: After replacing the ink cartridge without resolving poor print quality, the next troubleshooting step for an inkjet desk printer is to clean the printheads. Clogged printhead nozzles commonly cause streaking, faded output, or missing lines. Pickup rollers affect paper feeding, paper type is a print setting rather than the primary fix after cartridge replacement, and ribbons are used in impact printers, not typical inkjet desk printers.
Question 120
A technician is setting up a scan-to-SMB function on a multifunction printer. Which of the following connection types should the technician configure?
A. Email server
B. SFTP connection
C. Network share
D. Print services
Show Answer
Correct Answer: C
Explanation: Scan-to-SMB uses the Server Message Block protocol to save scanned documents directly to a shared folder on a network. Therefore, the technician should configure a network share rather than an email server, SFTP connection, or print services.
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