HOTSPOT
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Case study
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This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
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First Up Consulting recruits information technology (IT) workers for temporary or permanent positions at client companies. The company operates offices in multiple countries/regions.
First Up has both full-time and part-time employees. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.
The company does not have a standardized tool used for reporting purposes. The organization engages you to implement a new Microsoft Power Platform solution. Workers are managed by a dedicated team that includes one primary recruiter and a contract assistant. Many client companies live in areas that do not allow for mobile data connections.
Current environment
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Existing systems and processes
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• First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
• The company plans to reference historical data in the existing system. The records held in these systems will not be migrated to the new solution except for medication information.
• Employee authentication with the existing system is provided by an on-premises Active Directory instance that is linked to Microsoft Entra ID.
• An appointment record is created for each visit with a worker. The record includes worker contact information, preferred language, the date and time of the appointment, and other relevant data. This information is reviewed by the worker’s primary recruiter.
• First Up has no current capabilities for forecasting future worker needs based on the data held.
Client company visits
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Before First Up signs a contract to place workers at a client company, a member of the audit team visits the company and interviews company management. Audit members use different types of devices including Android and iOS devices. First Up has no plans to require the use of a single type of device. Audit team members currently record information about workers on paper forms. Team members enter information from paper forms into the system when they return to the office.
First Up audits client companies at least once each year but may schedule additional visits based on feedback from workers that they place at a client company.
Requirements
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General
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• There is no standardized communication tool across the company, and this causes communication issues between different teams.
• First up employees must be able to contact each other by using a secure system to ask and answer questions about jobs and potential workers.
• Workers must be able to communicate in near real-time with worker support agents.
• You must minimize development and administrative effort required to implement the solution.
Client company visits
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• Audit team records must be locked after they have been reviewed by a First Up manager. No further edits to the record can be carried out. This must be implemented using standard available system functionality.
• Audit teams must be able to enter records of their visits to the companies where they have or may place workers. Audit teams must be able to update any necessary records with the latest information.
• The solution must support tracking of security clearance information for a worker including the date, status, and certifying agency.
• When a worker makes an appointment, the appointments must appear in the timeline for the worker’s contact record.
Job history information
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• The solution must provide a worker appointment booking system that can access worker historical job placement data.
• The solution must allow employees to associate a primary recruiter with each worker. The solution must also allow multiple secondary recruiters to be associated with each worker.
• Every worker assessment performed must be validated and countersigned by the primary recruiter for a worker.
• Job posting data from previous work engagements must be accessible by the Microsoft Power Platform solution to ensure that new job postings are accurate.
• First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.
Worker access
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• The solution must support workers that speak different languages.
• The solution must provide automatic translation capabilities.
• The solution must support near real-time communications between workers and recruiters.
• Workers must be able to view their records online.
• Workers must be able to enter any additional information that is required by or may be helpful to recruiters.
• The solution must provide workers a way to search for general information about available positions.
• Workers must be able to request copies of their records by using a chatbot.
• Workers must be able to provide information to a recruiter as needed.
Data platform
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• Audit teams must have the ability to view worker information on their mobile devices.
• Audit teams must be able to record data during visits to locations where workers are placed.
• The solution must support the ability for a corporate governance auditing team to periodically audit the organization’s records, policies, and procedures.
Reporting and analytics
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• The reporting and analytics team must be able to create reports that include data from all facilities and all workers.
• Management reports must present an overview of the entire organization. Other reports may be limited to specific offices.
• You must create dashboards that show the status across all groups of workers. The dashboards must be embedded into the Power Platform apps. Updates to data must be displayed in near real time.
Security
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• Authentication for all user types must be managed by a single platform. IT teams must use PowerShell to apply security permissions for users.
• Worker records must only be viewed by the recruiting office that the worker visits.
• Worker skill records must be archived after ten years and are then removed from the main system. Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system.
• User security roles must be customized to ensure that users are able to interact only with the specific data in which they need access.
• Workers must be able to sign into a portal by using their own email address. Workers must be required to use a secure method of authentication to be able to view their data.
• Alerts regarding the number of recruited and placed at client companies must be updated as background processes.
Deployment
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• Application development work should be completed in the development environment and follow lifecycle management best practices.
• Solutions need to be able to be checked for issues before deploying from the development environment to other environments.
Issues
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The organization reports the following issues:
• Recruiters report that they cannot see historical job placement data for workers.
• API usage reports show that the number of API calls made exceeds limits. This causes delays saving data.
• Users cannot view Power BI reports within the Power Platform apps.
• Some security clearance information for workers not visible from within the Microsoft Power Platform solution.
• Audit teams report that they cannot view or edit worker data when the device on which they access the solution does not have network connectivity.
• The testing team reports that one of the canvas apps is not working as expected. An error message displays as specific pages load.
• Currently all route planning for the audit team is done manually. This does not always result in the best route for the mobile audit teams, especially when many appointments are scheduled. Lack of optimization can lead to missed visits with companies.
You need to design tables for the solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation: Site visit records should use a virtual table to surface and interact with data that remains in an external system without full migration, aligning with the requirement to reference existing data while minimizing effort. Security clearance records have a many-to-one relationship with workers (each worker can have multiple clearance records), which is modeled using an N:1 lookup to the worker table.
Question 52
DRAG DROP
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A national retail company has multiple data sources, including the following:
• online e-commerce platform
• CRM system
• HR system
• customer support system
The company requires a unified view that includes all relevant data for the following data source requirements:
• include certification information for employees
• understand purchasing behavior and preferences
• enhance customer service
You need to configure the solutions.
Which data source should you configure for each requirement? To answer, move the appropriate data sources to the correct requirements. You may use each data source once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Certification information for employees: HR system
Purchasing behavior dataset: E-commerce platform
Customer service dataset: Customer support system
Explanation: Employee certifications are maintained in HR systems. Purchasing behavior comes from transactional data in the e-commerce platform. Customer service interactions and cases are stored in the customer support system.
Question 53
DRAG DROP
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Case study
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This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
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First Up Consulting recruits information technology (IT) workers for temporary or permanent positions at client companies. The company operates offices in multiple countries/regions.
First Up has both full-time and part-time employees. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.
The company does not have a standardized tool used for reporting purposes. The organization engages you to implement a new Microsoft Power Platform solution. Workers are managed by a dedicated team that includes one primary recruiter and a contract assistant. Many client companies live in areas that do not allow for mobile data connections.
Current environment
-
Existing systems and processes
-
• First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
• The company plans to reference historical data in the existing system. The records held in these systems will not be migrated to the new solution except for medication information.
• Employee authentication with the existing system is provided by an on-premises Active Directory instance that is linked to Microsoft Entra ID.
• An appointment record is created for each visit with a worker. The record includes worker contact information, preferred language, the date and time of the appointment, and other relevant data. This information is reviewed by the worker’s primary recruiter.
• First Up has no current capabilities for forecasting future worker needs based on the data held.
Client company visits
-
Before First Up signs a contract to place workers at a client company, a member of the audit team visits the company and interviews company management. Audit members use different types of devices including Android and iOS devices. First Up has no plans to require the use of a single type of device. Audit team members currently record information about workers on paper forms. Team members enter information from paper forms into the system when they return to the office.
First Up audits client companies at least once each year but may schedule additional visits based on feedback from workers that they place at a client company.
Requirements
-
General
-
• There is no standardized communication tool across the company, and this causes communication issues between different teams.
• First up employees must be able to contact each other by using a secure system to ask and answer questions about jobs and potential workers.
• Workers must be able to communicate in near real-time with worker support agents.
• You must minimize development and administrative effort required to implement the solution.
Client company visits
-
• Audit team records must be locked after they have been reviewed by a First Up manager. No further edits to the record can be carried out. This must be implemented using standard available system functionality.
• Audit teams must be able to enter records of their visits to the companies where they have or may place workers. Audit teams must be able to update any necessary records with the latest information.
• The solution must support tracking of security clearance information for a worker including the date, status, and certifying agency.
• When a worker makes an appointment, the appointments must appear in the timeline for the worker’s contact record.
Job history information
-
• The solution must provide a worker appointment booking system that can access worker historical job placement data.
• The solution must allow employees to associate a primary recruiter with each worker. The solution must also allow multiple secondary recruiters to be associated with each worker.
• Every worker assessment performed must be validated and countersigned by the primary recruiter for a worker.
• Job posting data from previous work engagements must be accessible by the Microsoft Power Platform solution to ensure that new job postings are accurate.
• First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.
Worker access
-
• The solution must support workers that speak different languages.
• The solution must provide automatic translation capabilities.
• The solution must support near real-time communications between workers and recruiters.
• Workers must be able to view their records online.
• Workers must be able to enter any additional information that is required by or may be helpful to recruiters.
• The solution must provide workers a way to search for general information about available positions.
• Workers must be able to request copies of their records by using a chatbot.
• Workers must be able to provide information to a recruiter as needed.
Data platform
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• Audit teams must have the ability to view worker information on their mobile devices.
• Audit teams must be able to record data during visits to locations where workers are placed.
• The solution must support the ability for a corporate governance auditing team to periodically audit the organization’s records, policies, and procedures.
Reporting and analytics
-
• The reporting and analytics team must be able to create reports that include data from all facilities and all workers.
• Management reports must present an overview of the entire organization. Other reports may be limited to specific offices.
• You must create dashboards that show the status across all groups of workers. The dashboards must be embedded into the Power Platform apps. Updates to data must be displayed in near real time.
Security
-
• Authentication for all user types must be managed by a single platform. IT teams must use PowerShell to apply security permissions for users.
• Worker records must only be viewed by the recruiting office that the worker visits.
• Worker skill records must be archived after ten years and are then removed from the main system. Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system.
• User security roles must be customized to ensure that users are able to interact only with the specific data in which they need access.
• Workers must be able to sign into a portal by using their own email address. Workers must be required to use a secure method of authentication to be able to view their data.
• Alerts regarding the number of recruited and placed at client companies must be updated as background processes.
Deployment
-
• Application development work should be completed in the development environment and follow lifecycle management best practices.
• Solutions need to be able to be checked for issues before deploying from the development environment to other environments.
Issues
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The organization reports the following issues:
• Recruiters report that they cannot see historical job placement data for workers.
• API usage reports show that the number of API calls made exceeds limits. This causes delays saving data.
• Users cannot view Power BI reports within the Power Platform apps.
• Some security clearance information for workers not visible from within the Microsoft Power Platform solution.
• Audit teams report that they cannot view or edit worker data when the device on which they access the solution does not have network connectivity.
• The testing team reports that one of the canvas apps is not working as expected. An error message displays as specific pages load.
• Currently all route planning for the audit team is done manually. This does not always result in the best route for the mobile audit teams, especially when many appointments are scheduled. Lack of optimization can lead to missed visits with companies.
You need to recommend solutions to meet the organization's communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: First Up employees: Microsoft Teams
Workers: Power Pages
Explanation: Microsoft Teams provides secure, near real-time internal communication and collaboration for employees with minimal setup. Power Pages enables external workers to securely access, view, and submit their own data, supports multilingual scenarios, integrates with Power Platform, and is suitable for portal-based communication—whereas Copilot is not a communication channel for workers.
Question 54
DRAG DROP
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A medium-size company is evaluating Microsoft Power Platform functionality to enhance its business processes. The company currently uses a mix of spreadsheet tools and an outdated CRM system.
The company requires the following business solutions:
• bidirectional data sync between the outdated system and a new custom app
• improved efficiency of data transfers
• comprehensive real-time sales data displays
You need to configure the solution components for each requirement.
Which components should you configure? To answer, move the appropriate solution components to the correct requirements. You may use each solution component once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Bidirectional data sync between outdated system and new custom app:
Power Automate
Improved efficiency of data transfers:
Power Platform dataflows
Comprehensive real-time sales data displays:
Power BI
Explanation: Power Automate handles workflow-based integrations and supports bidirectional synchronization. Power Platform dataflows efficiently ingest, transform, and load data at scale. Power BI provides real-time dashboards and interactive sales analytics.
Question 55
HOTSPOT
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Case study
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This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
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VanArsdel, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsdel, Ltd. requires a consolidated system that the company can use to track each home’s progress.
Sales
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Current environment
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• Company employees use Microsoft Outlook for all communications.
• Company employees use Microsoft Word to create sales contracts.
• Employees in the sales department are frequently in different locations and work different hours from each other.
• Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
• The company uses a third-party marketing tool to update contacts every day.
Requirements
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• Contacts’ names must be formatted before they are imported from the third-party marketing tool.
• The company must retain contracts for five years.
• The company requires that the sales department display the All Contracts view in Microsoft Teams.
• All contract information must be stored in the All Contracts view.
• Contracts must not be lost if a device is lost or stolen.
Issues
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• Employees in the sales department store contracts on their local computers.
• The construction team receives a copy of a contract only when the sale of a home is complete.
Construction
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Current environment
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• Employees in the construction department use Project Online to manage schedules.
• Employees in the construction department use Microsoft Excel to manage costs of projects.
• The main supplier of construction materials provides an API to the company. The company uses the API to manage suppliers for projects in near real time.
Requirements
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• Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
• The company requires that project schedules be created less than a week after a contract is signed.
• A field must sum up the costs of the materials.
Issues
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• Employees in the construction department are unable to schedule resources because they are not informed of future projects.
• Employees in the construction department currently enter basic project information manually for each software application.
Warranty
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Current environment
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• Employees in the warranty department use Excel to track project issues and resolutions.
• The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements
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• The company requires that warranty claims be resolved in less than a month.
• The company requires that all claims be entered in the system along with their related issues.
• If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue
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• Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
Requirements
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• The new system must use the development and production environments.
• The development environment must be the master of all changes.
• All table changes must be added ta solution. Changes to the solution must not be allowed to be made in the production environment.
• Each department must have a custom app. Employees must be able to access only their department’s app.
• All sales, contract, and warranty data must be shared among the departments.
• The project manager must be solely responsible for creating and owning the deployment plan for projects.
• All projects must run by using the Agile methodology.
• The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue
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The IT manager reports that the deployment plan is not complete.
You need to identify the user stories for each department.
How should you define the user stories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Sales:
As a salesperson, I need to store my contracts in a shared location so that I can reduce the risk of losing them if my device fails.
Construction:
As a construction scheduler, I need to be able to view potential contracts so that I can estimate required resources.
Warranty:
As a warranty inspector, I need to view a contract before I inspect a home so that I know what should be covered by the warranty.
Explanation: User stories should follow the Agile format (As a role, I need a capability, so that a benefit) and reflect the stated issues. Sales focuses on preventing contract loss, construction needs early visibility of contracts to plan resources, and warranty requires contract visibility to understand inspection scope.
Question 56
Case study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
VanArsdel, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsdel, Ltd. requires a consolidated system that the company can use to track each home’s progress.
Sales -
Current environment -
• Company employees use Microsoft Outlook for all communications.
• Company employees use Microsoft Word to create sales contracts.
• Employees in the sales department are frequently in different locations and work different hours from each other.
• Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
• The company uses a third-party marketing tool to update contacts every day.
Requirements -
• Contacts’ names must be formatted before they are imported from the third-party marketing tool.
• The company must retain contracts for five years.
• The company requires that the sales department display the All Contracts view in Microsoft Teams.
• All contract information must be stored in the All Contracts view.
• Contracts must not be lost if a device is lost or stolen.
Issues -
• Employees in the sales department store contracts on their local computers.
• The construction team receives a copy of a contract only when the sale of a home is complete.
Construction -
Current environment -
• Employees in the construction department use Project Online to manage schedules.
• Employees in the construction department use Microsoft Excel to manage costs of projects.
• The main supplier of construction materials provides an API to the company. The company uses the API to manage suppliers for projects in near real time.
Requirements -
• Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
• The company requires that project schedules be created less than a week after a contract is signed.
• A field must sum up the costs of the materials.
Issues -
• Employees in the construction department are unable to schedule resources because they are not informed of future projects.
• Employees in the construction department currently enter basic project information manually for each software application.
Warranty -
Current environment -
• Employees in the warranty department use Excel to track project issues and resolutions.
• The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements -
• The company requires that warranty claims be resolved in less than a month.
• The company requires that all claims be entered in the system along with their related issues.
• If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue -
• Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
Requirements -
• The new system must use the development and production environments.
• The development environment must be the master of all changes.
• All table changes must be added ta solution. Changes to the solution must not be allowed to be made in the production environment.
• Each department must have a custom app. Employees must be able to access only their department’s app.
• All sales, contract, and warranty data must be shared among the departments.
• The project manager must be solely responsible for creating and owning the deployment plan for projects.
• All projects must run by using the Agile methodology.
• The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue -
The IT manager reports that the deployment plan is not complete.
You need to identify a product that can perform the functions of the current tools with minimal custom development.
Which product should you use?
A. Dynamics 365 Customer Service
B. Power Apps with an industry accelerator
C. Power Apps canvas app with a Microsoft template
D. Dynamics 365 Project Operations
Show Answer
Correct Answer: D
Explanation: Dynamics 365 Project Operations best fits the scenario because VanArsdel’s core challenges are project-based: coordinating sales-to-construction handoff, scheduling resources, managing costs, integrating supplier data, and giving teams visibility into project scope. Project Operations provides built-in project management, resource scheduling, cost tracking, and integration with Dynamics and Power Platform with minimal custom development. Customer Service focuses on case management and does not address construction project planning, while Power Apps options would require significant customization to cover end-to-end project, resource, and cost management.
Question 57
DRAG DROP
-
Case study
-
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
-
VanArsdel, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsdel, Ltd. requires a consolidated system that the company can use to track each home’s progress.
Sales
-
Current environment
-
• Company employees use Microsoft Outlook for all communications.
• Company employees use Microsoft Word to create sales contracts.
• Employees in the sales department are frequently in different locations and work different hours from each other.
• Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
• The company uses a third-party marketing tool to update contacts every day.
Requirements
-
• Contacts’ names must be formatted before they are imported from the third-party marketing tool.
• The company must retain contracts for five years.
• The company requires that the sales department display the All Contracts view in Microsoft Teams.
• All contract information must be stored in the All Contracts view.
• Contracts must not be lost if a device is lost or stolen.
Issues
-
• Employees in the sales department store contracts on their local computers.
• The construction team receives a copy of a contract only when the sale of a home is complete.
Construction
-
Current environment
-
• Employees in the construction department use Project Online to manage schedules.
• Employees in the construction department use Microsoft Excel to manage costs of projects.
• The main supplier of construction materials provides an API to the company. The company uses the API to manage suppliers for projects in near real time.
Requirements
-
• Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
• The company requires that project schedules be created less than a week after a contract is signed.
• A field must sum up the costs of the materials.
Issues
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• Employees in the construction department are unable to schedule resources because they are not informed of future projects.
• Employees in the construction department currently enter basic project information manually for each software application.
Warranty
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Current environment
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• Employees in the warranty department use Excel to track project issues and resolutions.
• The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements
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• The company requires that warranty claims be resolved in less than a month.
• The company requires that all claims be entered in the system along with their related issues.
• If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue
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• Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
Requirements
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• The new system must use the development and production environments.
• The development environment must be the master of all changes.
• All table changes must be added ta solution. Changes to the solution must not be allowed to be made in the production environment.
• Each department must have a custom app. Employees must be able to access only their department’s app.
• All sales, contract, and warranty data must be shared among the departments.
• The project manager must be solely responsible for creating and owning the deployment plan for projects.
• All projects must run by using the Agile methodology.
• The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue
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The IT manager reports that the deployment plan is not complete.
You need to configure Microsoft Dataverse to retrieve external data for the sales and construction departments.
Which connection methods should you use? To answer, move the appropriate connection methods to the correct requirements. You may use each connection method once, more than once, or not at all. You may need to move the spit bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Retrieve data from the third-party marketing data source:
Dataflow
Retrieve data from the supplier data source:
Connector
Explanation: Marketing contacts require scheduled import and data transformation (name formatting), which is best handled by Dataverse dataflows using Power Query. The supplier system exposes an API and needs near real-time access, which is achieved by using a (custom) connector to integrate directly with the external service.
Question 58
DRAG DROP
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Case study
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This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
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To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
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VanArsdel, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsdel, Ltd. requires a consolidated system that the company can use to track each home’s progress.
Sales
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Current environment
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• Company employees use Microsoft Outlook for all communications.
• Company employees use Microsoft Word to create sales contracts.
• Employees in the sales department are frequently in different locations and work different hours from each other.
• Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
• The company uses a third-party marketing tool to update contacts every day.
Requirements
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• Contacts’ names must be formatted before they are imported from the third-party marketing tool.
• The company must retain contracts for five years.
• The company requires that the sales department display the All Contracts view in Microsoft Teams.
• All contract information must be stored in the All Contracts view.
• Contracts must not be lost if a device is lost or stolen.
Issues
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• Employees in the sales department store contracts on their local computers.
• The construction team receives a copy of a contract only when the sale of a home is complete.
Construction
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Current environment
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• Employees in the construction department use Project Online to manage schedules.
• Employees in the construction department use Microsoft Excel to manage costs of projects.
• The main supplier of construction materials provides an API to the company. The company uses the API to manage suppliers for projects in near real time.
Requirements
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• Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
• The company requires that project schedules be created less than a week after a contract is signed.
• A field must sum up the costs of the materials.
Issues
-
• Employees in the construction department are unable to schedule resources because they are not informed of future projects.
• Employees in the construction department currently enter basic project information manually for each software application.
Warranty
-
Current environment
-
• Employees in the warranty department use Excel to track project issues and resolutions.
• The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements
-
• The company requires that warranty claims be resolved in less than a month.
• The company requires that all claims be entered in the system along with their related issues.
• If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue
-
• Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
Requirements
-
• The new system must use the development and production environments.
• The development environment must be the master of all changes.
• All table changes must be added ta solution. Changes to the solution must not be allowed to be made in the production environment.
• Each department must have a custom app. Employees must be able to access only their department’s app.
• All sales, contract, and warranty data must be shared among the departments.
• The project manager must be solely responsible for creating and owning the deployment plan for projects.
• All projects must run by using the Agile methodology.
• The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue
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The IT manager reports that the deployment plan is not complete.
You need to conduct discovery meetings to gather information for each job role.
Which type of meeting should you use for each department? To answer, move the appropriate meeting types to the correct departments. You may use each meeting type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Explanation: Workshops suit construction because teams can collaboratively demonstrate and refine processes. Surveys fit sales since staff are distributed across locations and schedules. Job shadowing suits warranty so roles and on-site scope can be directly observed in real scenarios.
Question 59
A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into a Microsoft Power Platform solution.
You need to recommend a data-loading solution.
What should you recommend?
A. Use the Pipeline Management Excel template.
B. Add the contacts to a static worksheet.
C. Use the Import from Excel feature.
Show Answer
Correct Answer: C
Explanation: The built-in Import from Excel feature in Microsoft Power Platform (Dataverse) is designed to load data from Excel files, allowing column mapping and validation. The Pipeline Management Excel template is for specific pipeline scenarios, and a static worksheet does not load data into a solution.
Question 60
HOTSPOT
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You are implementing a Microsoft Power Platform project for a company.
The company has the following requirements for the project:
• Employees must be able to connect to the Microsoft cloud environment from their on-premises network by using a private connection.
• Employees must be able to create controls for applications that can be reused in applications and projects.
You need to implement the appropriate solutions.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Azure ExpressRoute
Creator Kit
Explanation: Azure ExpressRoute provides a private, dedicated connection from an on‑premises network to Microsoft cloud services. The Creator Kit provides reusable Power Platform controls and components that can be used across multiple apps and projects.
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