A company has an AI solution named Solution1 that is deployed to the production environment. Solution1 uses an Azure OpenAI model to generate marketing emails for existing customers.
During an internal review, you identify that Solution1 creates different emails depending on the customers’ traits.
You need to recommend a strategy to mitigate the bias. The strategy must adhere to Microsoft responsible AI principles.
What should you recommend?
A. Modify Solution1 to randomly generate emails for different traits.
B. Modify the system instructions of Solution1.
C. Retrain the model by using a larger dataset.
D. Modify the contents of the training dataset.
Show Answer
Correct Answer: B
Explanation: For a deployed Azure OpenAI solution, the most appropriate mitigation is to adjust the system instructions so the model is explicitly guided to produce fair, trait-neutral marketing content and avoid using protected or irrelevant customer traits. Retraining or modifying the training dataset is generally not applicable for a foundation Azure OpenAI model unless you control a fine-tuning pipeline, and randomizing outputs does not address fairness.
Sources:
https://www.pass4success.com/microsoft/discussions/exam-ab-100-topic-3-question-4-discussion
Question 12
DRAG DROP
-
Case study
-
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
-
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Overview
-
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements
-
AI Adoption
-
The following executives will have specific responsibilities in the overall AI adoption:
• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents.
• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
• Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing.
• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
-
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
-
Contoso has identified the following custom AI agent requirements:
• The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.
• The custom AI agent will be accessible from within Microsoft Teams.
• The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description.
• The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational.
• The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.
• The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.
• The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
• The CISO will audit all the AI solutions monthly for compliance and security.
• The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.
• The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
• The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.
• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.
• The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
Which tools should you recommend to assist the CISO and the CIO with their specific responsibilities? To answer, drag the appropriate tools to the correct executives. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: CISO: Azure Resource Graph Explorer
CIO: Microsoft Purview
Explanation: Azure Resource Graph Explorer is used to discover and inventory Azure AI resources across subscriptions for auditing. Microsoft Purview provides data governance, classification, and sensitivity labels for data used by AI agents.
Question 13
Case study -
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study -
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Overview -
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements -
AI Adoption -
The following executives will have specific responsibilities in the overall AI adoption:
• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents.
• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
• Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing.
• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent -
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent -
Contoso has identified the following custom AI agent requirements:
• The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.
• The custom AI agent will be accessible from within Microsoft Teams.
• The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description.
• The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational.
• The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.
• The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.
• The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
• The CISO will audit all the AI solutions monthly for compliance and security.
• The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.
• The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
• The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.
• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.
• The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
Which two components for the custom AI agent should you include in the application lifecycle management (AIM) process? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. an Azure package
B. a ZIP package
C. a Microsoft Power Platform solution
D. a Cloud Scale Unit (CSU) package
E. an X++model
Show Answer
Correct Answer: C, E
Explanation: For ALM, a Copilot Studio custom agent is managed and deployed using a Microsoft Power Platform solution. Any Finance and Supply Chain Management business logic implemented through X++ is packaged and versioned as an X++ model as part of the application's lifecycle. ZIP is only the export file format for a solution, not the ALM component itself; Azure packages and CSU packages are not applicable here.
Question 14
A company has a canvas app named App1 in a Microsoft Power Platform environment named Env1.
Env1 uses a customer-managed key for data encryption. App1 connects to multiple data sources to retrieve and update customer and order information.
You need to recommend a solution to add Microsoft Copilot components to App1. The solution must NOT modify the current security or encryption configurations of Env1.
What should you include in the recommendation?
A. Modify the data sources of App1 to make them compatible with Copilot.
B. Duplicate App1 and republish the app in Env1.
C. Enable Copilot features for Env1.
D. Move App1 to a new environment that uses Microsoft-managed keys.
Show Answer
Correct Answer: D
Explanation: Copilot components for Power Apps are not supported in environments that use customer-managed keys (CMK). Because the requirement is to avoid changing the existing security or encryption configuration of Env1, enabling Copilot in the current environment is not a viable option. Moving the app to a Microsoft-managed key environment is the supported approach.
Question 15
Case study -
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study -
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Overview -
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements -
AI Adoption -
The following executives will have specific responsibilities in the overall AI adoption:
• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents.
• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
• Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing.
• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent -
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent -
Contoso has identified the following custom AI agent requirements:
• The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.
• The custom AI agent will be accessible from within Microsoft Teams.
• The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description.
• The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational.
• The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.
• The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.
• The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
• The CISO will audit all the AI solutions monthly for compliance and security.
• The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.
• The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
• The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.
• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.
• The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
What should you recommend to assist the CEO with their specific responsibilities?
A. the Microsoft Service Trust Portal
B. Microsoft Foundry Tools
C. Microsoft Purview
D. the Responsible AI dashboard
E. Compliance Center
Show Answer
Correct Answer: D
Explanation: The CEO requires Microsoft-recommended assessments that verify responsible AI dimensions including reliability, interpretability, fairness, and compliance. The Responsible AI dashboard is designed to evaluate and visualize these responsible AI metrics, aligning directly with those requirements.
Question 16
A company uses multiple Microsoft Copilot Studio agents across different channels.
You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents.
What should you include in the recommendation?
A. Application Insights
B. Microsoft Dynamics 365 Customer Voice
C. Log Analytics
D. Microsoft Purview
Show Answer
Correct Answer: A
Explanation: Application Insights is the recommended monitoring solution for Microsoft Copilot Studio agents because it provides end-to-end telemetry, performance metrics, failures, dependency tracking, and diagnostics across channels. Log Analytics stores and queries logs but does not by itself provide the comprehensive application performance monitoring offered by Application Insights. Customer Voice is for surveys, and Purview is for governance and compliance.
Question 17
A company has Microsoft Copilot Studio agents.
The company plans to deploy custom connectors across development, test and production environments.
You need to design an application lifecycle management (ALM) process to ensure consistency and prevent direct editing in production.
Which two actions should you include in the design? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Deploy managed solutions to production.
B. Deploy unmanaged solutions to production.
C. Manually rebuild the agents in each environment.
D. Move the agents between the environments by using data export and import.
E. Include agents and connectors in a solution.
Show Answer
Correct Answer: A, E
Explanation: For Power Platform/Copilot Studio ALM, package agents and custom connectors in a solution so they can be versioned and moved consistently across environments. Deploy managed solutions to production to prevent direct editing and enforce controlled releases. Unmanaged solutions are intended for development, and manually rebuilding or using data export/import is not the recommended ALM approach.
Question 18
DRAG DROP
-
A company has a cloud-based AI solution that uses Azure OpenAI models.
You need to design a monitoring solution that meets the following requirements:
• Monitors performance metrics and operational health for the models
• Monitors AI apps and agents for compliance
• Uses Azure-native capabilities
• Minimizes development effort
What should you use for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: Monitors AI apps and agents for compliance: Microsoft Purview
Monitors performance metrics and operational health: Azure Monitor
Explanation: Microsoft Purview provides governance and compliance capabilities for AI applications and data. Azure Monitor is the Azure-native service for collecting metrics, logs, and health/performance monitoring for Azure OpenAI workloads.
Question 19
Case study -
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study -
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Overview -
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements -
AI Adoption -
The following executives will have specific responsibilities in the overall AI adoption:
• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents.
• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
• Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing.
• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent -
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent -
Contoso has identified the following custom AI agent requirements:
• The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.
• The custom AI agent will be accessible from within Microsoft Teams.
• The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description.
• The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational.
• The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.
• The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.
• The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
• The CISO will audit all the AI solutions monthly for compliance and security.
• The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.
• The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
• The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.
• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.
• The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
What should you recommend to assist the CTO with the prebuilt agent selection process?
A. Agent management
B. Copilot Studio
C. Lifecycle Services (LCS)
D. Immersive Home
Show Answer
Correct Answer: A
Explanation: Agent management in Dynamics 365 Finance and Supply Chain Management is the feature used to discover available prebuilt agent templates, preview their capabilities, and configure/deploy agents. Copilot Studio is primarily for building custom agents, Immersive Home is an AI landing experience rather than the management interface for selecting agent templates, and Lifecycle Services is unrelated to agent discovery.
Question 20
HOTSPOT
-
Case study
-
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
-
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Overview
-
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements
-
AI Adoption
-
The following executives will have specific responsibilities in the overall AI adoption:
• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents.
• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
• Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing.
• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
-
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
-
Contoso has identified the following custom AI agent requirements:
• The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.
• The custom AI agent will be accessible from within Microsoft Teams.
• The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description.
• The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational.
• The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.
• The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.
• The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
• The CISO will audit all the AI solutions monthly for compliance and security.
• The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.
• The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
• The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.
• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.
• The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
What should you include in the custom AI agent design to meet the R&D product specifications and the compliance information requirements? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Show Answer
Correct Answer: To expose the data to the agent: a custom connector
Add to the agent: the MCP server
Explanation: The R&D system already exposes product specifications and compliance data through an existing MCP server. Use a custom connector to expose the external capability to Copilot Studio, then add the MCP server to the agent so it can query those resources.
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